Adult & Transfer Center Support Specialist

1 week ago


Newport, Kentucky, United States Northern Kentucky University Full time
Position Overview

Job Title: Adult & Transfer Center Support Specialist

Department: Adult & Transfer Center

Type of Employment: Federal Work Study

Location: University Center

Work Hours: Up to 25 hours per week during the Fall and Spring semesters; up to 35 hours per week during the Summer semester. Flexible scheduling may include evening and weekend shifts.

Role Summary:
This role is designed to provide essential assistance and support to the Adult & Transfer Center (ATC). The individual will engage in various aspects of daily operations to ensure smooth functioning.

Key Responsibilities:
The Adult & Transfer Center Support Specialist will focus on frontline tasks, including but not limited to:
  • Responding to phone inquiries;
  • Welcoming and assisting visitors with a positive attitude;
  • Managing the office email inbox;
  • Tracking adult and transfer students in the relevant student information systems effectively;
  • Documenting communications with students;
  • Collaborating with faculty, staff, and advisors in a cooperative team environment;
  • Supporting ATC events;
  • Participating in resource and recruitment fairs as required;
  • Performing additional duties as assigned.

Qualifications:
This position requires proficiency in various software applications, including MS Office, SAP, Navigate, Slate, and Perceptive Content.

The ideal candidate should demonstrate the following qualifications:
  • Strong verbal and written communication skills;
  • A genuine desire to assist fellow students;
  • Active listening and observational skills, along with the ability to provide clear and constructive feedback;
  • Capability to work efficiently both independently and as part of a team;
  • Ability to adhere to departmental guidelines and procedures;
  • Sound judgment and accountability;
  • Willingness to accept guidance from staff and prioritize tasks accordingly;
  • Experience working with diverse populations.

Minimum Education: High School Diploma

Compensation: $12/hour


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