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Client Support Specialist

2 months ago

Newport, Kentucky, United States Quipt Home Medical Full time
Job Overview

Company: Quipt Home Medical

Quipt Home Medical is a prominent and expanding entity in the clinical respiratory equipment and services sector within the durable medical equipment industry. We are seeking motivated individuals to join our team and contribute to our growth.

Why Choose Us?

We value what matters to you. Here are some of the benefits we offer:

  • Comprehensive Medical Insurance with various plans
  • Dental and Vision Coverage
  • Options for Short and Long Term Disability
  • Life Insurance
  • Generous Paid Time Off
  • Paid Holidays
  • 401K Retirement Plan
  • 401K Matching Contributions
  • Competitive Salary

Position:

Client Support Specialist - Respiratory and Sleep

Role Summary:

As a Client Support Specialist in our Sleep & Respiratory division, you will be responsible for verifying patient insurance benefits, addressing patient inquiries regarding CPAP and BIPAP devices, and discussing financial responsibilities with patients. This role requires a commitment to educating patients on the significance and advantages of CPAP/BIPAP therapy. The ideal candidate will be a proactive self-starter with excellent communication abilities, a positive demeanor, and a genuine passion for customer service.

Key Responsibilities:

  • Conducting Patient Intake
  • Performing Insurance Verification
  • Educating patients on CPAP/BIPAP usage
  • Communicating effectively with patients and healthcare providers
  • Cleaning and testing respiratory equipment
  • Assisting the Respiratory Therapist with CPAP setups
  • Other related duties as assigned

Qualifications:

  • Outstanding organizational and time management skills
  • Meticulous attention to detail
  • Exceptional communication and customer service skills
  • Proficient in computer usage
  • A collaborative team player capable of multitasking
  • Professional appearance and a positive attitude are essential
  • Ability to pass a background check

Experience:

A minimum of 2 years in a healthcare setting is preferred. Experience in insurance verification, patient intake, and customer service is advantageous.

Job Type: Full-time

Education Requirements:

  • High school diploma or equivalent

Experience Requirements:

  • 1 year in Customer Service
  • 2 years in Healthcare
  • Background in respiratory/sleep is a plus, but not mandatory.