Guest Services Representative

1 week ago


Donnelly, Idaho, United States Tamarack Resort Full time

Position Overview:

As a Guest Services Representative at Tamarack Resort, you will play a crucial role in creating a welcoming atmosphere for our guests. Your ability to provide personalized service and attention to detail will leave a lasting impression on those who visit.

Key Responsibilities:

  • Exhibit a dynamic and energetic personality in a fast-paced environment.
  • Deliver consistently professional, friendly, and engaging service to all guests.
  • Respond promptly and accurately to guest inquiries regarding rates, special offers, and general information.
  • Possess in-depth knowledge of the various accommodations available and assist guests in selecting the ideal option for their stay.
  • Prepare check-in materials, issue room keys, and send confirmation emails for arrivals.
  • Welcome guests, manage check-ins, and ensure all service standards are met.
  • Identify guest needs and provide tailored recommendations for activities and amenities available at the resort.
  • Stay informed about daily operations and events within the resort.
  • Utilize multiple systems to ensure accurate information regarding guest requests, activity bookings, and dining reservations.
  • Access various booking platforms to verify reservations and maintain effective communication with guests.
  • Provide proactive service when interacting with guests via phone, email, or in person.
  • Address guest complaints effectively and find suitable resolutions.
  • Maintain organization and stock levels in the coffee room, front office closet, and back-office supplies.
  • Ensure accurate completion and reconciliation of all billing, deposits, and guest charges.
  • Adhere to departmental policies, procedures, and service standards.
  • Communicate maintenance and housekeeping requests to the appropriate departments and follow up with guests.
  • Assist with property inspections and deliver amenities as needed.

Qualifications:

  • Fluency in English, both written and spoken.
  • Prior experience in customer service is essential.
  • Experience with reservation systems is preferred.
  • Proficient in Microsoft Windows applications.
  • Typing speed of approximately 40 words per minute.
  • Professional appearance and demeanor.
  • Strong interpersonal skills and problem-solving abilities.
  • Dependable and responsible.
  • Ability to thrive under pressure in a busy environment.
  • Collaborative team player.
  • Focus on guest satisfaction, maintaining composure and courtesy at all times.
  • Adaptable to changes in the work environment and capable of handling unexpected situations.
  • Physical ability to stand and walk for extended periods.
  • Enjoyment in interacting with the public, including over the phone.
  • Strong multitasking skills.
  • Minimum age of 21 years.
  • High School Diploma or equivalent required.
  • At least one year of customer service experience in the hospitality industry.


  • Donnelly, Idaho, United States CoralTree Hospitality Full time

    Position OverviewAs a Guest Services Representative, you will embody the essence of exceptional hospitality. Your role is pivotal in ensuring that every guest experiences a warm and welcoming atmosphere.Key ResponsibilitiesEngaging Service: Provide consistently professional, friendly, and engaging service to all guests.Guest Inquiries: Respond to guest...


  • Donnelly, Idaho, United States CoralTree Hospitality Full time

    Position OverviewAs a Guest Services Representative, you will embody the essence of exceptional hospitality. Your role is pivotal in ensuring that every guest experiences a warm and welcoming atmosphere.Key ResponsibilitiesDeliver Outstanding Service: Maintain a professional, friendly, and engaging demeanor while interacting with guests.Address Inquiries:...


  • Donnelly, Idaho, United States CoralTree Hospitality Full time

    Position OverviewAs a Guest Services Representative, you will embody the essence of hospitality, ensuring that every guest feels welcomed and valued. Your role is pivotal in creating a memorable experience for our visitors.Key ResponsibilitiesDeliver Exceptional Service: Maintain a professional, friendly, and engaging demeanor while interacting with...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:As a Guest Services Representative at Tamarack Resort, you will play a crucial role in creating a welcoming atmosphere for our guests. Your friendly demeanor and extensive knowledge of our offerings will ensure that every visitor has a memorable experience from the moment they arrive.Key Responsibilities:Exhibit a dynamic and engaging...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:As a Guest Services Representative at Tamarack Resort, you will play a crucial role in creating a welcoming atmosphere for our guests. Your exceptional communication skills and attention to detail will ensure that every visitor has a memorable experience from the moment they arrive.Key Responsibilities:Exhibit a dynamic and engaging...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:The Reservations Specialist plays a vital role in providing exceptional service in a dynamic sales and customer support environment. This position requires a friendly and efficient approach to assist all guests of Tamarack Resort. The primary responsibility is to facilitate the booking of accommodations and resort services for guests prior...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:Beverage Service Experts, also known as Mixologists, are responsible for crafting and serving a variety of alcoholic beverages tailored to customer preferences. Their role encompasses verifying customer identification, preparing drinks, processing payments, maintaining cleanliness of bar equipment, and accurately recording sales...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Tamarack Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.Key ResponsibilitiesGuest Services: Provide...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job Summary:The Food Runner is a key member of our team at Tamarack Resort, responsible for delivering exceptional service to our guests. As a Food Runner, you will work closely with our expo team to ensure prompt delivery of food to our guests in a timely and efficient manner.Responsibilities:Verify each plate of food to ensure accuracy and completeness,...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job Summary:The Food Runner is a key member of our team at Tamarack Resort, responsible for delivering exceptional service to our guests. As a Food Runner, you will work closely with our expo team to ensure prompt delivery of food to our guests in a timely and efficient manner.Responsibilities:Verify each plate of food to ensure it meets our high standards...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:The Reservations Specialist is a vital member of our team, dedicated to providing exceptional service in a dynamic sales and customer support environment. This role involves efficiently matching and securing lodging and resort services for guests prior to their arrival.The ideal candidate will possess a thorough understanding of all...

  • Restaurant Waitstaff

    2 weeks ago


    Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:A Restaurant Server plays a vital role in delivering exceptional dining experiences by serving food and beverages to patrons seated in their designated area. This role involves accurately taking customer orders, relaying them to the kitchen, and ensuring timely delivery of the correct meals and drinks, all while upholding a sophisticated...

  • Mixology Expert

    4 days ago


    Donnelly, Idaho, United States Tamarack Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Bartender to join our team at Tamarack Resort. As a Bartender, you will be responsible for providing exceptional customer service, preparing and serving a wide range of beverages, and maintaining a clean and organized bar area.Key ResponsibilitiesCustomer Service: Greet and serve guests in a friendly...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced F&B Operations Manager to join our team at Tamarack Resort. As a key member of our Food and Beverage department, you will be responsible for overseeing the daily operations of our restaurants, ensuring exceptional guest service, and maintaining high standards of quality and efficiency.Key...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:The Reservations Specialist plays a crucial role in delivering exceptional service in a dynamic sales and customer support environment. This position is responsible for providing accurate, friendly, and efficient assistance to all guests. The primary focus is to facilitate the booking of accommodations and resort services tailored to the...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job SummaryThe Food and Beverage Manager is a key member of the Tamarack Resort team, responsible for delivering exceptional dining experiences to our guests. This role requires a strong leader who can maintain high standards of service, cleanliness, consistency, and health and safety.Key ResponsibilitiesLeadership and Management: Work closely with the...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job SummaryWe are seeking a highly organized and energetic Server to join our team at Tamarack Resort. As a Server, you will be responsible for providing exceptional customer service and ensuring a fine dining experience for our guests.Key ResponsibilitiesFood and Beverage Service: Bring food and beverages to dine-in customers in a timely and efficient...

  • Banquet Server

    1 week ago


    Donnelly, Idaho, United States Tamarack Resort Full time

    Position Summary:With a commitment to exceptional guest experiences, you will be tasked with preparing designated tables for our banquet events. Your role will involve enthusiastically serving guests, ensuring their needs are met, including the delivery of both alcoholic and non-alcoholic beverages as well as food orders to their tables.Key...

  • Banquet Server

    1 week ago


    Donnelly, Idaho, United States Tamarack Resort Full time

    Position Overview:With a focus on exceptional guest satisfaction, you will be tasked with preparing designated tables for our banquet events. Your role will involve enthusiastically serving guests, ensuring their needs are met, including a variety of food and beverage orders.Key Responsibilities:Take pride in your organizational abilities and strong work...


  • Donnelly, Idaho, United States Tamarack Resort Full time

    Job SummaryThe Food and Beverage Manager is a key member of the Tamarack Resort team, responsible for delivering exceptional dining experiences to our guests. This role requires a strong leader who can maintain high standards of service, cleanliness, consistency, and health and safety.Key ResponsibilitiesLeadership and Management: Work closely with the...