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F&B Operations Manager

2 months ago

Donnelly, Idaho, United States Tamarack Resort Full time
Job Summary

We are seeking a highly skilled and experienced F&B Operations Manager to join our team at Tamarack Resort. As a key member of our Food and Beverage department, you will be responsible for overseeing the daily operations of our restaurants, ensuring exceptional guest service, and maintaining high standards of quality and efficiency.

Key Responsibilities
  • Leadership and Supervision
    • Supervise, train, and inspect the performance of restaurant staff to ensure compliance with resort standards.
    • Assist staff as needed to ensure optimum service to guests.
  • Operations and Logistics
    • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Inspect table set-ups, check for cleanliness, neatness, and agreement with guest's order and departmental standards.
  • Guest Service and Relations
    • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
  • Inventory and Supplies
    • Check storage areas for proper supplies, organization, and cleanliness.
    • Requisition linens, skirting, and other supplies as needed.
  • Reporting and Communication
    • Document pertinent information in department logbook.
    • Complete all paperwork and closing duties in accordance with departmental standards.
    • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Additional Duties
    • Complete and direct scheduled inventories.
    • Prepare weekly forecast of revenues, covers, and labor costs as assigned.
    • Prepare weekly schedule as assigned.
    • Attend designated meetings, menu, and wine tastings.
    Requirements
    • Meets age requirement to serve alcoholic beverages.
    • Previous Food and Beverage experience in a fast-paced and high-volume restaurant.
    • Knowledge of various food service styles (i.e., French service, tableside flamb service, butler style service).
    • Provide legible communication.
    • Compute basic arithmetic.
    • Ability to perform job functions with attention to detail, speed, and accuracy.
    • Prioritize and organize.
    • Be a clear thinker, remaining calm and resolving problems using good judgment.
    • Follow directions thoroughly.
    • Understand guests' service needs.
    • Work cohesively with co-workers as part of a team.
    • Work with minimal supervision.
    • Maintain confidentiality of guest information and pertinent hotel data.
    • Ascertain departmental training needs and provide such training.
    • Direct performance of staff and follow up with corrections when needed.
    • Suggestively sell.