Senior Manager of Sales Operations

4 hours ago

Emeryville, California, United States Bruker Full time
Job Title: Senior Manager of Sales Operations

Bruker Corporation is seeking a strategic and experienced Senior Manager of Sales Operations to lead and support our Sales Operations Team. The ideal candidate will possess exceptional leadership skills, a positive attitude, attention to detail, and excellent communication abilities.

Responsibilities:
  • Develop and execute strategic initiatives to optimize the sales process, improve sales efficiency, and achieve revenue targets.
  • Lead the Sales and Operations process, driving process discipline, ensuring error-free reporting, and keeping all stakeholders informed.
  • Manage, coach, and develop direct reports, fostering a high-performance culture.
  • Streamline, document, and implement efficient and effective sales processes to accelerate revenue, drive forecast accuracy, and develop sales growth solutions for cost efficiencies and revenue growth.
  • Oversee the company's Salesforce.com strategy and team to create dashboards and provide real-time analytics for visibility into commercial and solution performance across pipelines, forecasts, quota attainments, marketing campaigns, and other go-to-market initiatives.
  • Manage tools, policies, controls, and salesforce effectiveness programs company-wide.
  • Define sales process steps to improve conversions, shorten sales cycles, and maximize wins.
  • Oversee the data analytics team to ensure sales data access and quality.
  • Build and manage pipeline-to-bookings models and targets across territories and teams.
  • Drive and support sales strategic pricing programs and analytics.
  • Understand and enhance the links between demand forecast, production forecast, and financial forecast.
  • Build strong business partnerships and collaborate cross-functionally with leaders of all levels, educating them on the Sales and Operations Planning process.
  • Manage end-to-end order processing, documentation, and data management (PO requirements, revenue, shipping, approvals, terms, contracts, etc.).
  • Collaborate with internal teams (sales ops, sales, finance, etc.) to facilitate sales processes, provide input on nonstandard orders, and resolve billing issues.
  • Achieve high service levels and internal and external customer satisfaction.
  • Develop KPIs and regularly report achievements.
  • Anticipate market changes and proactively develop solutions to address potential challenges and opportunities.
  • Lead cross-functional initiatives to drive innovation and continuous improvement within the sales operations function.
  • Provide strategic insights and recommendations to senior leadership to support decision-making and drive business growth.
Qualifications:
  • Bachelor's degree in a technical field, preferably engineering, chemistry, or biology.
  • 8-10 years of Sales Operations experience in the Pharma/BioTech industry.
  • Proven strategic thinking and problem-solving skills with a track record of implementing successful solutions.
  • Detailed understanding of sales processes, sales data tracking, sales force automation, incentive compensation operations, promotion response concepts, and sales force alignments.
  • Extensive experience in designing, adapting, and communicating multiple incentive compensation plans, including the enrollment of senior organizational and field-sales leaders.
  • Proven experience in managing and developing direct reports, motivating high-performance teams, and employing effective coaching and communication techniques.
  • Proficient in customer relationship management systems, particularly Salesforce.com.
  • Excellent verbal, written, and stakeholder management skills to effectively influence and manage expectations with sales management and cross-functional teams.
  • Strong project management skills.

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