Ecommerce Operations Manager

3 days ago


Emeryville, California, United States The Rockridge Group Full time
Job Title: Senior Manager, Ecommerce Operations

We are seeking a seasoned Ecommerce Operations Manager to join our team at The Rockridge Group. As a key member of our Ecommerce Operations team, you will be responsible for leading multiple initiatives that drive operational excellence and contribute to the positive online shopping experience.

Key Responsibilities:
  • Develop and enforce Ecommerce operations policies, including change management, user governance, data access control, and incident management.
  • Ensure compliance with USA and international regulations, including Data Privacy, Sarbanes-Oxley Act, and the Americans with Disabilities Act (ADA).
  • Collaborate with business stakeholders and overseas developers to improve our Ecommerce systems.
  • Monitor the health status of our Ecommerce systems and email marketing campaigns through analytics and key metrics.
  • Hire and develop new engineers.
  • Provide on-call support for emergency operation issues.
Requirements:
  • Bachelor's degree
  • 10+ years of related experience in technical operations
  • 5+ years of experience managing contractors or full-time employees
  • 5+ years of experience enforcing and improving software change management in live operations
  • 5+ years of experience in project management in system integration
  • Excellent communication skills
  • Solid understanding of cybersecurity
  • Demonstrated ability to work as part of a cross-functional team
  • Assertive, adaptable, and demonstrates initiative in a fast-paced environment
  • Proficient with MS Office, Google Suite, and Jira
  • Experience with a 24/7 support operation
  • A customer focus, a strong drive for results, and a collaborative team player
About The Rockridge Group:

The Rockridge Group is a leading provider of Ecommerce solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative Ecommerce strategies.



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