Ecommerce Operations Manager
3 days ago
We are seeking a seasoned Ecommerce Operations Manager to join our team at The Rockridge Group. As a key member of our Ecommerce Operations team, you will be responsible for leading multiple initiatives that drive operational excellence and contribute to the positive online shopping experience.
Key Responsibilities:- Develop and enforce Ecommerce operations policies, including change management, user governance, data access control, and incident management.
- Ensure compliance with USA and international regulations, including Data Privacy, Sarbanes-Oxley Act, and the Americans with Disabilities Act (ADA).
- Collaborate with business stakeholders and overseas developers to improve our Ecommerce systems.
- Monitor the health status of our Ecommerce systems and email marketing campaigns through analytics and key metrics.
- Hire and develop new engineers.
- Provide on-call support for emergency operation issues.
- Bachelor's degree
- 10+ years of related experience in technical operations
- 5+ years of experience managing contractors or full-time employees
- 5+ years of experience enforcing and improving software change management in live operations
- 5+ years of experience in project management in system integration
- Excellent communication skills
- Solid understanding of cybersecurity
- Demonstrated ability to work as part of a cross-functional team
- Assertive, adaptable, and demonstrates initiative in a fast-paced environment
- Proficient with MS Office, Google Suite, and Jira
- Experience with a 24/7 support operation
- A customer focus, a strong drive for results, and a collaborative team player
The Rockridge Group is a leading provider of Ecommerce solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative Ecommerce strategies.
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Ecommerce Operations Specialist
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