Account Development Manager
4 days ago
Hotwire Communications seeks an experienced Account Development Manager to join our team. As a key member of our launch operations group, you will be responsible for building strong relationships with board members and POA offices at assigned properties. Your primary goal will be to ensure a seamless launch process, providing a world-class experience for property owners from day one.
Key Responsibilities- You will maintain ongoing communication with property stakeholders regarding project status.
- Be on site throughout the entire launch of the project, visiting new construction sites weekly during construction and more frequently as needed during the move-in process.
- Hold regular meetings with community representatives or developers to discuss project progress.
- Represent Hotwire Communications during scheduled property Town Halls and/or Board Meetings.
- Collaborate with operational teams to create orders for all operational needs, including personnel, back-office workspace, equipment, and office trailer space.
- Obtain lists of property VIPs, Board Members, and other 'friendlies' for testing and initial installs.
- Secure maps of the property/community and diagrams/floor plans for homes/condos to be installed.
- Provide relevant information to billing to ensure accurate Hotwire commencement based on contract terms.
- Coordinate pre-launch community-wide signup events to kick-start the home survey/LOA process with On-Site Operations Team.
- Coordinate contract deliverables, including hardware and services to common area(s) and back-office locations.
- Ensure common areas within the contract are completed prior to system activation, working with other departments.
- Persoanlly handle MSAs and correspondence for VIPs, Board Members, and other 'friendlies.'
- Handle escalated customer and on-site subscriber issues, including damage claims.
- Coordinate informational community-wide meetings to train residents on technology or inform them of project status/changes.
- Introduce the ongoing operational Account Manager to the property upon turnover to internal operations group.
- Collaborate with the marketing team to deliver marketing material and make recommendations for additional collateral as necessary.
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