Client Services Coordinator

4 days ago

Kent Ohio, United States Community Medical Services Full time
About the Role

Community Medical Services is seeking a highly organized and detail-oriented Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional customer service to our clients and visitors.

Key Responsibilities
  • Greet and attend to clients in person and over the phone in a professional and courteous manner.
  • Manage the patient flow of a high volume of clients in a fast-paced environment.
  • Create new client profiles and enter demographic information in electronic health records.
  • Schedule appointments using electronic scheduling systems.
  • Complete accurate documentation of client visits in electronic health records.
  • Maintain a welcoming lobby and reception area by ensuring areas remain clean and organized.
  • Coordinate intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process.
  • Verify insurance eligibility through various insurance portals, setting up billing episodes in electronic health records.
  • Establish client payment plans and financial contracts, collect and post payments.
  • Ensure confidentiality of all client and employee information.
  • Assist in the de-escalation of clients using a trauma-informed approach.
  • Triage client issues to secure most appropriate solution.
  • Introduce clients to the Recovery Connect engagement app and help them navigate it as needed.
  • Complete end of day tasks, including reconciling deposit and payment records.
  • Verify cash in cash box at the beginning of shift and reconcile cash count at the end of the day.
  • Use appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff.
  • Participate in in-service/education regarding Quality Improvement or required job-focused education.
  • Help maintain inventory and assist in ordering clinic supplies.
  • Perform general office duties, such as document preparation, scanning, faxing.
Requirements
  • High School Diploma/GED.
  • 1+ years of experience in customer service is required.
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required.
  • Hospital front desk or multi-physician front desk experience preferred.
  • Ability to communicate clearly and effectively between all organizational levels and with outside providers.
  • Basic computer knowledge, including ability to navigate in electronic health records.
  • Culturally competent and sensitive to client and employee needs.
  • Demonstrated ability in medication administration accuracy and ability to maintain accurate client records.
  • Excellent organizational skills, accuracy, and attention to detail.
  • Problem solving, conflict resolution, time management, and strong customer service skills.
  • Strong team player comfortable working in a fast-paced setting.
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR.
  • Flexible with the ability to work in a continuously changing environment.
  • Ability to work flexible hours including nights, weekends, and holidays.

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