Service Coordinator
3 weeks ago
TITLE: Service Coordinator
LOCATION: on site, Kent, WA.
Shift: Day (M-F 6:00am-2:30pm) MUST be on time/early daily.
EMPLOYMENT TYPE: contract-to-hire
PAY RANGE: $25-32/hr.
*Exact compensation may vary based on skills, experience, and location.
BENEFITS: Medical insurance, 401K, sick leave, and employee assistance program.
ROLE & RESPONSIBILITIES:
- Receive and forward all incoming calls and inquiries from customers
- Maintain customer records by updating account information in computer systems
- Forward service problems to correct service representative so that they can determine the cause of the problem
- Consistent follow-up on issues to ensure full resolution
- Assist in scheduling and booking of technician travel
- Assist service management in quoting and entering service orders
- Assist in scheduling Field Service Department jobs
- Reply to customer messages via e-mail, Skype, WhatsApp
- Verbal and written communication must be professional and done in a timely manner
- Supply Service Management with information on all shorts before sending a technician out on site
- Ensure customers receive prompt and professional service support
- Complete all work in a time documented manner
- Maintaining an organized work area
ESSENTIAL QUALIFICATIONS:
- 1+ years’ experience working as a receptionist, service coordinator, or executive assistant.
- Comfortable working on a PC with MRP systems, MS office and time clock system
- Well-rounded and hardworking, self-motivated, detail orientated and a team player
BONUS QUALIFICATIONS:
- 3+ years’ experience working in a customer service role
- Spanish Speaking is a plus, not required
- Experience with M3/Rover MRP System
WHY AVERRO?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting and technology services that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, unmatched consultant care. Our Aim – Your Ascent.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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