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Client Services Manager
2 months ago
As an essential member of a vibrant and expanding pharmaceutical services organization, you will play a crucial role in driving the company's success.
Key Responsibilities- Strategic Relationship Management: The Client Services Manager is responsible for nurturing and sustaining a strategic partnership with clients, ensuring their satisfaction with pharmacy services, resolving issues, and enhancing client retention.
- Travel Requirements: This role necessitates significant travel, approximately 75%, within designated regions.
- Client Engagement: Establish strong collaborations with clients through effective consultation to promote their sustained success and growth.
- Performance Reviews: Engage with various organizational levels to address issue resolution, explore growth opportunities, and evaluate pharmacy performance during Monthly and Quarterly Business Reviews.
- Contract Management: Lead the client contract renewal process in conjunction with key stakeholders.
- CRM Management: Oversee your client portfolio using the company's CRM system, tracking activities, issues, tasks, contacts, and communications.
- Expertise Development: Own your Client Book of Business, serving as the subject matter expert and effectively communicating critical quality metrics to meet customer needs.
- Reporting and Training: Provide pharmacy service performance data, prepare reports, facilitate client engagement calls, and conduct training sessions with educational materials to ensure compliance.
- Onboarding Support: Collaborate with client support services to lead the onboarding of new clients and facilities, ensuring a smooth implementation process.
- Cross-Department Collaboration: Work with various departments to ensure corporate billing and receivable standards are met.
- Representation: Represent the organization at networking events and conferences.
- Bachelor's degree or equivalent experience.
- Three to five years of experience in client management, customer service, or client support, preferably in a healthcare or business-to-business environment.
- Strong communication skills across all management levels.
- Excellent time management and basic computer skills.
- Advanced proficiency in Microsoft Office.
- Experience in root cause analysis and project management.
- Ability to manage multiple priorities and deadlines effectively.
PharMerica is a comprehensive pharmacy solution provider, delivering value beyond medication. As one of the largest pharmacy companies in the nation, PharMerica is dedicated to employee development, fostering an exceptional company culture, and offering abundant opportunities for advancement.