Service Coordinator

4 weeks ago

Kent, United States Aston Carter Full time

(Description)

Manufacturing company located in Kent, WA is currently hiring for a Services Coordinator. The Services Coordinator is responsible for providing world-class customer service by exceeding customer expectations using advanced soft skill techniques, advanced product and system knowledge, and timely yet thorough problem-solving / dispute resolution skills. This role will serve as a cross-functional liaison working with other departments such as Sales, Accounts Receivable, and Operations to ensure customer satisfaction.

Pay: $42k/yr. - $45k/yr. (depending on overall qualification below)

Location: Kent, WA (100% onsite)

Shift: 8:00 AM PST - 5:00 PM PST (Monday - Friday)

(Key responsibilities)

+ Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.

+ Occasionally pull product in warehouse as required for backup purposes to ensure customer satisfaction.

+ Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.

+ Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently.

+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.

+ New Customer Set-up in SAP including working with the credit and collections department to process credit application.

+ Maintain knowledge on company products and processes.

+ Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.

+ Assists Credit department with invoice disputes and billing error resolutions.

+ Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy.

+ Performs other duties as assigned.

(Job Requirements)

***Must reside in WA as this role is Onsite in Kent, WA***

+ (Non-negotiable) Must have SAP (ERP) experience

+ 1-2+ years of relevant experience

+ Highly preferred current or prior warehouse or manufacturing industry experience (open to Retail as long as knowledgeable in SAP (ERP)

+ Exceptional customer service experience and mentality

+ Proficient in cross-functional partnership

+ Must be comfortable working in a warehouse environment with ongoing forklifts

+ Must be comfortable with a drug screening upon offer

(Team Structure)

+ Will be working with a team of 4 total people (will coordinate with 2 Warehouse Associates, a Branch Manager, and a Sales Manager)

Compensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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