Administrative Services Coordinator

3 weeks ago

Kent, Ohio, United States Thermo Fisher Scientific Full time
Work Schedule
First Shift (Days)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $40 billion and approximately 100,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please

Position Summary:

Become part of a Service Organization to deliver on a support/service strategy that revolves around providing an outstanding customer experience through technical expertise, teamwork, and meeting all our customer's needs. This position will Focus on the Coordination, dispatching, and assistance of daily activities of the Field Service and Technical Support organizations. The successful candidate will be able to optimally communicate, coordinate, plan, and resolve issues quickly. environment.

Key Responsibilities:
  • Coordinate and dispatch onsite service requests to the best-fit Field Service Engineer (FSE).
  • Communicate and assist FSE's with work order efficiency and completion.
  • Assist in coordinate and maintenance of parts orders, returns, and inventory cycle counts.
  • Works with Field Service Engineers, Technical Support, customers, and third-party vendors to ensure on-time delivery of quotes, Purchase Orders (POs), work orders, and Preventative Maintenance information.
  • Trunk Stock Orders
  • Preventative Maintenance Work Order Review for Completeness
  • Installation Work Order Review for completeness
  • Assist with general Service System questions, issues, and administration to ensure accuracy and compliance.
  • Collaborate with the Service Management Team on the following:
    • Customer and Service Escalations
    • Supervising Key Performance Indicators (critical metrics).
    • Provide reporting and results on organizational metrics.
  • Perform data maintenance and auditing on service data within the Service System.
  • Book Travel for trainees and BMET Classes
  • Project Managment for QP Upgrades (hardware and software)
Minimum Requirements/Qualifications:
  • Bachelors graduation preferred, High school degree required.
  • 3+ years of customer service, dispatching, project management, and/or coordination in a technical or service environment.
  • Experience with ServiceMax, Salesforce, or other Service management software is a plus.
  • Must have excellent communication skills, both written and oral and connect with customers, peers, and in a group settings in a positive, patient, and professional manner.
  • Proven personal leadership and understanding of Field Service Engineering fundamentals, operations, and processes.
  • Must be knowledgeable with computers and applications, such as being proficient in Microsoft Office Suite.
  • The ability to work in a fast-paced environment making decisions in an environment of shifting and dynamic priorities.
  • Ability to prioritize multiple tasks, customer inquiries, and projects.
  • A Bias for Action - tackles opportunities and challenges with high energy and passion.
  • Customer First - build strong relationships, delivering an excellent customer experience, and always keeping the customer our 1st priority.
  • Plans and aligns work to meet commitments aligned with organizational goals.
  • Overtime may occur to ensure customer satisfaction.
Other Job Requirements:
  • Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment
Locations: This position is located in Portage, MI.

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Administrative Coordinator

    1 week ago

    Kent, Ohio, United States Kenco Full time

    Position OverviewThe role of the Office Administrator encompasses a variety of administrative responsibilities essential for the effective communication and financial management within the distribution center. This position will also involve performing additional administrative or human resources tasks as directed by the management team.Key...

  • Administrative Coordinator

    5 days ago

    Kent, Ohio, United States Kenco Full time

    Position OverviewThe role of the Office Administrator encompasses a variety of administrative responsibilities that support the communication and financial operations within the distribution center. This position may also involve human resources-related tasks as directed by the management team.Key ResponsibilitiesWelcome and assist visitors, vendors, and...

  • Administrative Coordinator

    5 days ago

    Kent, Ohio, United States Kenco Full time

    Position OverviewThe role of the Office Administrator encompasses essential administrative duties associated with the site's communication and financial operations within the distribution center. This position may also involve various human resources-related responsibilities as required by the management team.Key ResponsibilitiesWelcome and assist visitors,...

  • Front Desk Administrative Assistant

    2 days ago

    Kent, Ohio, United States Medix Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Dental Front Desk Receptionist to join our team at Medix. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team.Key Responsibilities:Phone Management: Answer and direct incoming calls, respond to...

  • Office Administrator

    2 days ago

    Kent, Ohio, United States Kenco Full time

    About the PositionThe Office Administrator position is responsible for providing administrative support to the site's communications and financials within the distribution center. The Office Administrator shall perform other assigned administrative tasks or human resources-related tasks as needed by the DC management team.Key ResponsibilitiesGreet and assist...

  • Administrative Support Specialist

    2 days ago

    Kent, Ohio, United States Kenco Full time

    About the PositionThe Office Administrator position is responsible for providing administrative support to the site's communications and financials within the distribution center. The Office Administrator shall perform other assigned administrative tasks or human resources-related tasks as needed by the DC management team.Key ResponsibilitiesGreet and assist...

  • Dental Front Desk Coordinator

    5 hours ago

    Kent, Ohio, United States Medix Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Dental Front Desk Coordinator to join our team at Medix. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team.Key Responsibilities:Telephone Management: Answer and direct incoming calls, respond...

  • Dental Office Coordinator

    3 days ago

    Kent, Ohio, United States Medix Full time

    We are seeking a highly organized and detail-oriented Dental Front Desk Receptionist to join our team at Medix. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team.Key Responsibilities:Telephone Management: Answer and direct incoming calls, respond to patient...

  • Veteran Support Case Coordinator

    2 weeks ago

    Kent, Ohio, United States Axess Family Services Full time

    Job OverviewPosition: Case ManagerCompany: Axess Family ServicesEmployment Type: Full-TimeSalary: $36,000Work Schedule: Flexible, including evenings and weekends; on-call responsibilitiesKey ResponsibilitiesThe Case Manager will be responsible for managing a caseload of veteran residents, assisting them in securing permanent housing while adhering to the...

  • Medication-Assisted Treatment Coordinator

    2 weeks ago

    Kent, Ohio, United States 194660 Axess Family Services Full time

    Job OverviewPosition Title: MAT Program CoordinatorOrganization: AxessPointeKEY RESPONSIBILITIES:Facilitate and oversee team meetings for the MAT initiativePartner with Marketing personnel for community outreach effortsMonitor and report on program effectivenessPrepare necessary documentation for funding applicationsManage schedules for healthcare...

  • Finance Coordinator

    1 month ago

    Kent, Ohio, United States Summit Polymers Inc. Full time

    Summit Polymers is a leading Tier 1 Automotive Supplier of automotive interior systems . As a world-class automotive supplier of injection molded interior trim, we specialize in the engineering, manufacturing, and assembly of feature based registers, consoles and trim panels. JOIN A TEAM WHERE YOU'LL BE CHALLENGED AND valued. A career with Summit Polymers...

  • Clinical Therapist

    3 days ago

    Kent, Ohio, United States Family & Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Outpatient Therapist to join our team at Family & Community Services. As a key member of our mental health team, you will provide direct client care services and community support to individuals with severe mental disabilities.Key ResponsibilitiesEvaluation and Assessment: Conduct thorough...

  • Inventory Control Coordinator

    2 days ago

    Kent, Ohio, United States Zoetis Full time

    Job SummaryZoetis is seeking a highly skilled Supply Chain Manager to join our team. As a key member of our supply chain organization, you will be responsible for managing the supply of materials to meet production plans and target inventory levels, ensuring operational and production continuity.Key ResponsibilitiesProcurement and Inventory Management:...

  • MAT Services Program Supervisor

    2 weeks ago

    Kent, Ohio, United States 194660 Axess Family Services Full time

    Job OverviewPosition Title: MAT Program CoordinatorOrganization: AxessPointeKEY RESPONSIBILITIES:Facilitate and direct team meetings for the MAT programWork in conjunction with Marketing personnel for outreach effortsMonitor and report on program performance metricsPrepare documentation for funding applicationsManage schedules for medical providersSupport...

  • Service Coordination Representative

    5 days ago

    Kent, Ohio, United States Gotoapollo Full time

    Gotoapollo - Customer Service RepresentativeGotoapollo is a well-established heating and cooling service provider committed to delivering outstanding customer support while fostering a positive workplace culture. We invite you to explore a rewarding career path with us.Employee Benefits:Comprehensive Medical, Vision, and Dental Coverage401K Retirement Plan...

  • Real Estate Marketing Coordinator

    5 days ago

    Kent, Ohio, United States Capstone Real Estate Investments Full time

    Job TypePart-timePosition OverviewThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.SummaryUnder the guidance of the Community Manager, the Marketing Assistant plays...

  • Marketing Coordinator

    2 days ago

    Kent, Ohio, United States Apollo Heating Cooling Plumbing Full time

    Job Opportunity at Apollo Heating, Cooling and PlumbingWe are seeking a highly skilled Marketing Coordinator to join our team at Apollo Heating, Cooling and Plumbing. As a leading residential services company in the northeast Ohio area, we are committed to delivering exceptional customer service and providing a supportive work environment.Key...

  • Customer Service Appointment Coordinator

    2 weeks ago

    Kent, Ohio, United States Home Run Auto Group Full time

    Position OverviewCustomer Service Appointment SetterHome Run Auto GroupFull-time role with flexible day and evening shifts.As a vital member of our automotive team, you will provide exceptional service to our clients, ensuring a positive experience in every interaction. The role of a Customer Service Appointment Setter requires a commitment to maintaining...

  • Customer Care Coordinators

    5 days ago

    Kent, Ohio, United States Ziipr Full time

    Customer Service AdministratorsCategory: Customer ServiceJoin a dynamic team with an attractive company bonus structure that can reach up to 1,600K PA, along with the benefit of every other Friday off without affecting your annual leave. These roles are permanent and full-time.We are seeking individuals with exceptional communication and customer service...

  • Client Logistics Operations Coordinator

    1 week ago

    Kent, Ohio, United States DivalentineCalver Recruitment Limited Full time

    Position: Logistics Customer Service CoordinatorCompany: DivalentineCalver Recruitment LimitedOverview: Our client, a prominent global supplier of ingredients and flavors, is in search of a skilled Logistics Customer Service Coordinator. The ideal candidate will possess a minimum of two years of experience in Shipping and Logistics, with a focus on Exports...