Service Coordinator

4 weeks ago

Kent, United States Aston Carter Full time

Job Title: Service CoordinatorJob Description

Collaborate with the customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance. Occasionally pull product in the warehouse as required for backup purposes to ensure customer satisfaction. Receive, investigate, and respond to customer inquiries while prioritizing urgent matters. Maintain knowledge on lead times, product information, pricing, shipping schedules, and other information to accurately and efficiently assist customers. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems. Set up new customers in SAP, including working with the credit and collections department to process credit applications. Maintain knowledge of company products and processes. Maintain the Customer Master File, including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer-specific text requirements. Assist the Credit department with invoice disputes and billing error resolutions. Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates to ensure accuracy. Perform other duties as assigned.

Hard Skills

+ Data Entry Experience

+ SAP

+ ERP

Job Type

This is a permanent position.

Work Site

This is a fully on-site position in Kent, Washington.

Work Environment

Must be able to work in a warehouse environment that is partially indoors and partially outdoors. Must be aware of people walking in front of oncoming forklifts. Safety glasses are required at all times in the production area to protect against dust and particles. Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas. Monday - Friday 8am - 5pm.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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