Automotive Customer Service Specialist

2 weeks ago


Forest, Virginia, United States Meineke - 1499 Full time
Job OverviewBenefits and Advantages
  • Attractive Salary Structure
  • Opportunities for Career Growth
  • Comprehensive Training Programs
  • Inclusive Benefits Package
  • Employee Discounts Available
  • Supportive Work Atmosphere
  • Locally-Owned Business
  • Access to Advanced Tools and Equipment
  • Work-Life Harmony

Position Summary
We are seeking a Customer Service Specialist in the automotive sector. The successful candidate will possess outstanding communication skills, strong capabilities in service writing, and prior management experience.

In our dynamic automotive service center, no two days are alike. Your responsibilities will encompass supervising service advisors, responding to customer inquiries, and managing essential documentation.

Key Responsibilities
  • Lead a team of automotive service professionals to foster high employee morale and customer satisfaction while ensuring profitability
  • Oversee that repairs and maintenance tasks are executed promptly
  • Handle the flow of service department documentation, including manuals, invoices, repair orders, and maintenance logs
Required Qualifications
  • High school diploma or GED is mandatory; a bachelor's degree is preferred
  • A valid state-issued driver's license and a clean driving record are essential
  • Successful completion of a pre-employment drug and background check is required
  • A minimum of two years of experience as an automotive service writer or advisor is necessary; experience as a service manager is advantageous
  • A thorough understanding of automotive technology, service technician responsibilities, and repair services is required
Why Choose Meineke?
  • Meineke is committed to personal and professional development.
  • Benefit from continuous training and development initiatives to enhance your automotive expertise and remain informed about the latest industry trends and advancements.
  • Collaborate with a team of motivated and skilled individuals who share your dedication to delivering high-quality repair services. Experience a nurturing and cooperative work environment that promotes growth and teamwork.
  • As part of locally-owned Meineke shops, enjoy a sense of community and connection with your customers and colleagues.

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