Automotive Service Manager
4 days ago
We are seeking an experienced Automotive Service Manager to join our team at Big Brand Tire & Service. As a key member of our management team, you will be responsible for leading our service department and ensuring exceptional customer satisfaction.
Key Responsibilities- Leadership and Management
- Lead and manage a team of service technicians and advisors to achieve sales and customer satisfaction goals.
- Develop and implement strategies to improve service department efficiency and productivity.
- Customer Service
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Respond to customer complaints and concerns in a professional and timely manner.
- Sales and Revenue Growth
- Meet or exceed sales targets for service and repair sales.
- Develop and implement sales strategies to increase revenue and market share.
- Operational Excellence
- Ensure compliance with company policies and procedures.
- Monitor and control expenses to achieve budget targets.
- Experience
- Minimum 1 year of experience in a management role in the automotive industry.
- Proven track record of success in leading a team and achieving sales and customer satisfaction goals.
- Skills
- Excellent leadership and communication skills.
- Ability to analyze data and make informed business decisions.
- Strong problem-solving and conflict resolution skills.
- Education
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in a related field preferred.
- Competitive Compensation
- Competitive hourly rates and commission structure.
- Opportunity for bonuses and incentives.
- Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Professional Development
- Opportunities for training and professional development.
- Chance to advance in your career.
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