Automotive Service Manager

4 days ago


Lake Forest, California, United States Big Brand Tire & Service Full time
Job Summary

We are seeking an experienced Automotive Service Manager to join our team at Big Brand Tire & Service. As a key member of our management team, you will be responsible for leading our service department and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of service technicians and advisors to achieve sales and customer satisfaction goals.
    • Develop and implement strategies to improve service department efficiency and productivity.
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Respond to customer complaints and concerns in a professional and timely manner.
  • Sales and Revenue Growth
    • Meet or exceed sales targets for service and repair sales.
    • Develop and implement sales strategies to increase revenue and market share.
  • Operational Excellence
    • Ensure compliance with company policies and procedures.
    • Monitor and control expenses to achieve budget targets.
Requirements
  • Experience
    • Minimum 1 year of experience in a management role in the automotive industry.
    • Proven track record of success in leading a team and achieving sales and customer satisfaction goals.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to analyze data and make informed business decisions.
    • Strong problem-solving and conflict resolution skills.
  • Education
    • High school diploma or equivalent required.
    • Associate's or Bachelor's degree in a related field preferred.
What We Offer
  • Competitive Compensation
    • Competitive hourly rates and commission structure.
    • Opportunity for bonuses and incentives.
  • Benefits
    • Medical, dental, and vision insurance.
    • 401(k) plan with company match.
    • Paid time off and holidays.
  • Professional Development
    • Opportunities for training and professional development.
    • Chance to advance in your career.


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