Service Operations Specialist

2 weeks ago


Pleasanton, Texas, United States Dorf Ketal Full time
JOB TITLE: Service Operations Specialist

DEPARTMENT: Sales

REPORTS TO: District Manager or Sales Manager

SUMMARY: This role is designed to enhance field sales by managing the daily operations of Dorf Ketal's essential programs and chemical applications at specified client sites. As a Service Operations Specialist, your primary focus will be on ensuring safety for yourself and those around you. Key responsibilities include sampling, testing, inventory oversight, chemical management, coordinating deliveries, data management, and maintaining and troubleshooting all injection and storage equipment owned by the company. Building strong relationships with customer operations and engineering teams is essential. Excellent written and verbal communication skills are crucial. This position adds value to Dorf Ketal by ensuring our programs deliver the promised outcomes and expected return on investment.

DUTIES AND RESPONSIBILITIES:
  • Perform routine and non-routine sampling of processes safely and efficiently.
  • Conduct regular testing of processes to confirm that key performance indicators for chemical programs are achieved. Communicate results and observations to the Site Lead or Account Manager, including basic troubleshooting steps taken or process modifications made.
  • Oversee the onsite inventory for all chemical applications, ensuring sufficient supplies are available for daily, weekly, and monthly operational needs. Assist with order management, handling, and transfer of chemicals on site. Maintain precise inventory and usage records for each application, along with a working inventory report for the site.
  • Coordinate and supervise all onsite deliveries, including the unloading of chemicals into bulk storage or tote containers in designated areas.
  • Repair and replace all chemical injection pumps and facilities to guarantee the correct chemical delivery into processes as required. Be capable of erecting and assembling new chemical injection facilities as necessary.
  • Maintain an adequate supply of spare and backup pumps and equipment to ensure seamless operations. Ensure all work performed complies with required codes (OSHA, City, and Federal) and adheres to plant policies and procedures.
  • Utilize appropriate Personal Protective Equipment (PPE), including safety glasses, face shields, hearing protection, safety shoes, gloves, and aprons.
  • Ensure proper care and cleaning of tools, parts, materials, and work areas.
  • Provide coverage in the absence of other Maintenance Technicians.
  • Support and assist in the implementation and maintenance of certified management systems such as ISO 9001. Identify training needs of personnel and promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how individual contributions align with DK objectives and goals.
  • Support and assist in the implementation and maintenance of the RCMS program. Identify training needs of personnel and promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives, and goals, along with how they can contribute to them.
  • Engage in other projects as required.
BENEFITS:
  • Medical, Dental, and Vision insurance
  • Employer contributions to your Health Savings Account
  • Paid Time Off
  • Short-term and long-term disability
  • Company-paid life insurance / AD&D
  • 401(k) with company match
  • Employee Assistance Program (EAP)


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