Service Delivery Specialist

2 months ago


Pleasanton, California, United States Service Champions Heating & Air Conditioning Full time
About the Role

Service Champions Heating & Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Call Center Team, you will be responsible for delivering exceptional customer service to our clients.

Key Responsibilities
  • Handle inbound and outbound customer service calls in a call center environment.
  • Provide solutions-based support to clients, addressing their needs and concerns.
  • Book appointments at a high conversion rate, utilizing provided leads to make outbound calls.
  • Escalate customer concerns as needed, ensuring timely and effective resolution.
  • Achieve and exceed productivity goals while maintaining high-quality service standards.
Requirements
  • 1 year of Call Center experience preferred.
  • Exceptional phone and interpersonal skills.
  • Strong written and verbal communication skills.
  • Ability to gather information, schedule appointments, and log call outcomes in our client database.
  • Use product knowledge to showcase solutions and identify upselling opportunities.
  • Enter accurate and detailed records of client interactions and actions taken.
  • Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
What We Offer
  • $22-$27 an hour + uncapped commission.
  • Up to 3 weeks of paid vacation.
  • Paid birthdays off.
  • Health, vision, and dental plans for you and your family.
  • 401(k) retirement plan with company match up to 30%.
  • Life insurance and accident insurance.
  • Special program options: FSA & EAP.
  • Referral bonuses and employee discounts program.
  • Continuous training for professional development and life skills courses.
  • Fun company-sponsored events.
  • Working in a dynamic, collaborative, and fun environment.
  • Coached and supported career growth.


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