Service Technician for Field Operations
2 weeks ago
POSITION TITLE: Field Service Technician
DIVISION: Sales
REPORTING TO: District Manager or Sales Manager
OVERVIEW: This role is designed to assist field sales in the daily execution of Dorf Ketal's essential programs and chemical applications at specified client sites. As a Field Service Technician, your primary responsibility is to ensure your safety and that of your colleagues. Key duties include sampling, testing, managing inventory, handling chemicals, coordinating deliveries, maintaining records, troubleshooting, and servicing all injection and storage equipment owned by the company. Building effective relationships with client operations and engineering teams is crucial. Strong written and verbal communication skills are essential. This position adds value to Dorf Ketal by ensuring our programs deliver the promised results and expected return on investment.
KEY RESPONSIBILITIES:
- Perform routine and non-routine sampling of processes safely and efficiently.
- Conduct regular testing to confirm that critical performance metrics for chemical programs are achieved. Report findings and observations to the Site Lead or Account Manager, including basic troubleshooting steps or process modifications.
- Oversee the onsite inventory for all chemical applications, ensuring sufficient supplies are available for daily, weekly, and monthly operational needs. Assist with order management, handling, and chemical transfers on site. Maintain precise inventory and usage records for each application, along with a current inventory report for the site.
- Coordinate and supervise all onsite deliveries, including unloading chemicals into bulk storage or designated containers.
- Repair and replace chemical injection pumps and facilities to guarantee timely chemical delivery into processes. Be prepared to construct and assemble new chemical injection facilities as necessary.
- Maintain an adequate supply of spare/backup pumps and equipment to ensure uninterrupted operations. Ensure all work complies with required codes (OSHA, City, and Federal) and adheres to plant policies and procedures.
- Utilize appropriate Personal Protective Equipment (PPE), including safety glasses, face shields, hearing protection, safety shoes, gloves, and aprons.
- Ensure proper care and cleaning of tools, parts, materials, and the work area.
- Provide coverage in the absence of other Maintenance Technicians.
- Support and assist in the implementation and maintenance of certified management systems such as ISO 9001. Identify personnel training needs and promote awareness of risks and opportunities related to their work. Understand the Quality policy and how individual contributions align with Dorf Ketal's objectives and goals.
- Support and assist in the implementation and maintenance of the RCMS program. Identify personnel training needs and promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives, and goals, along with individual contributions.
- Engage in additional projects as required.
EMPLOYEE BENEFITS:
- Medical, Dental, and Vision insurance
- Employer contributions to Health Savings Accounts
- Paid Time Off
- Short-term and long-term disability coverage
- Company-paid life insurance / AD&D
- 401(k) plan with company matching
- Employee Assistance Program (EAP)
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