Healthcare Service Coordinator

1 week ago


Austin, Texas, United States Sonova Full time

Sonova Audiological Care US

Position Overview:

Are you eager to contribute to a meaningful cause in a dynamic healthcare setting? We are seeking a dedicated individual who excels in delivering exceptional customer service and thrives in a fast-paced clinic environment.

The Patient Care Coordinator (PCC) plays a vital role in collaborating with clinical personnel to guarantee that patients receive outstanding care and support. By working closely with Hearing Care Professionals, the PCC facilitates communication with referring physicians and patients alike. Responsibilities include scheduling appointments, verifying insurance details, and addressing various support needs within the clinic.

Benefits Offered:

  • Comprehensive Medical, Dental, and Vision Coverage
  • 401K Plan with Company Matching
  • Complimentary hearing aids for employees and discounts for eligible family members
  • Paid Time Off and Holidays... No Nights or Weekends
  • Legal Shield and Identity Theft Protection Services
  • One Floating Holiday per year

Key Responsibilities:

  • Welcome patients with a friendly and professional demeanor
  • Conduct outbound calls to current and past patients for scheduling follow-up appointments and evaluations
  • Collect and manage patient intake forms and maintain accurate patient records
  • Schedule and confirm patient appointments efficiently
  • Perform benefit verifications and obtain necessary authorizations for insurance
  • Provide initial support to patients, addressing inquiries, checking patients in/out, and processing payments
  • Assist with repairs under the guidance of a licensed Hearing Care Professional
  • Prepare financial deposits and submit daily reports to the finance department
  • Exhibit general sales knowledge for accessories and patient support
  • Process patient orders, verify receipt, and input information into the system
  • Maintain cleanliness and functionality of equipment and instruments
  • Submit requests for equipment and facility needs
  • Perform general office duties, including maintaining a tidy workspace
  • Manage inventory levels, monitor stock, and place supply orders as necessary
  • Assist in planning and executing at least one community outreach event monthly

Qualifications:

  • High School Diploma or equivalent required; Associate degree preferred
  • Strong verbal and written communication skills
  • Ability to build strong relationships with patients, physicians, and clinical staff
  • Proficiency in Microsoft Office and Outlook
  • Familiarity with HIPAA regulations
  • Experience with EMR/EHR systems is a plus

Experience:

  • Minimum of 2 years in a healthcare setting preferred
  • Previous experience in customer service is essential

Industry Knowledge:

  • Prior experience or knowledge of hearing aids is advantageous

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. All applications will be treated with confidentiality.



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