Patient Services Coordinator 2
2 weeks ago
The Patient Services Coordinator 2 plays a vital role in providing administrative support within a healthcare setting, ensuring that patients receive exceptional, patient-focused care. Responsibilities encompass patient interactions, appointment scheduling, insurance verification, and managing phone communications. This role may also involve mentoring and guiding less experienced Patient Services Coordinators.
PRIMARY RESPONSIBILITIES
- Facilitates patient and visitor experiences by executing patient-related tasks such as check-in/check-out, scheduling appointments, verifying insurance, and addressing phone inquiries. Coordinates follow-up visits and referral appointments as necessary.
- Registers patients by gathering and confirming insurance details. Updates patient demographics and inputs changes into the electronic system. Guides patients to the correct waiting areas.
- Processes payments for medical services in accordance with established protocols. Records payments and enters charges into the system using appropriate coding. Produces daily financial reports and reconciles cash drawers with the reports. Provides precise information regarding patient, medical, financial, or procedural matters to patients or authorized external parties. Discusses financial arrangements with patients as needed.
- Adds value by addressing routine escalated inquiries regarding services and operational hours. Ensures that any patient grievances are managed effectively.
- Assists with medical records management by retrieving charts for scheduled and walk-in appointments, prescription refills, and other requests. Collects, organizes, and files medical records. Copies medical records for patient transfers and referrals as required.
- Contributes to the development of junior staff through training and mentorship as requested.
- Strong listening, interpersonal, and communication skills (both verbal and written), along with professional telephone etiquette. Ability to adapt communication styles to various audiences. A compassionate listener who is articulate, tactful, and optimistic.
- Familiarity with patient registration processes and documentation.
- Understanding of medical insurance claims processes and documentation, including a comprehensive knowledge of the Out of Network procedures.
- Proficient in using personal computers and relevant software applications.
- Experienced in preparing and maintaining patient records.
- Able to analyze unpaid third-party claims and overdue accounts to determine appropriate follow-up actions for payment resolution.
- Capable of mentoring and training team members.
Our comprehensive benefits package includes:
- Immediate access to health and welfare benefits
- 401(k) savings plan with a dollar-for-dollar match up to 5%
- Tuition reimbursement opportunities
- Paid time off accrual starting from Day 1
QUALIFICATIONS
- EDUCATION - High School Diploma or GED Equivalent
- EXPERIENCE - Minimum of 1 Year of Relevant Experience
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