Front Desk Manager

7 days ago


Indianapolis Indiana, United States The Westin Indianapolis Full time

Job Summary:

The Westin Indianapolis is seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, leading and motivating the front desk team, and ensuring smooth check-in and check-out processes.

Key Responsibilities:

  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Requirements:

  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. As a valued member of our team, you will enjoy a comprehensive benefits package, including multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, and more.

Company Overview:

Davidson Hospitality Group is a trusted partner and preferred operator for leading hotel brands, including Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. Our company is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group. We are committed to delivering exceptional guest experiences and creating memorable stays for our valued guests.



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