Front Desk Coordinator

2 months ago


Indianapolis, Indiana, United States Nephrology Associates of Northern Illinois and Indiana (NANI) Full time
About the Role

Nephrology Associates of Northern Illinois and Indiana (NANI) is seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Front Desk Operations: Greet and check-in patients, manage patient flow, and ensure a smooth and efficient experience for all patients.
  • Patient Registration: Enter patient registration information into our computer system, obtain and verify insurance information, and update patient records as necessary.
  • Scheduling and Coordination: Schedule patient appointments, coordinate cancellations and reschedules, and provide accurate and detailed information to patients regarding test preparations and other directional information.
  • Financial Transactions: Accurately calculate and collect patient payments, and maintain accurate financial records.
  • Communication and Customer Service: Answer incoming phone calls, respond to patient inquiries, and provide exceptional customer service to all patients and staff.
  • Record Keeping and Confidentiality: Maintain accurate and confidential patient records, and adhere to all HIPAA guidelines and regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1+ years of receptionist experience or experience in a medical office preferred.
  • Skills: Excellent communication and organizational skills, ability to use computer software, including Microsoft products and scheduling software, and a positive and friendly attitude.
  • Language: Second language proficiency a plus.


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