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Front Desk Supervisor

2 months ago

Indianapolis Indiana, United States The Westin Indianapolis Full time

Job Summary:

The Westin Indianapolis is seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, leading and motivating the front desk team, and ensuring smooth check-in and check-out processes.

Key Responsibilities:

  • Supervise front desk operations, including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Requirements:

  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. As a valued member of our team, you will enjoy a comprehensive benefits package, including multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

Company Overview:

The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect to work in a supportive and positive environment.

Why Work for The Westin Indianapolis?

At The Westin Indianapolis, we value our employees and offer a range of benefits and opportunities for growth and development. We are committed to creating a culture that values personal and professional growth, teamwork, and exceptional guest experiences. If you are a dynamic and customer-focused professional with a passion for hospitality, we encourage you to apply for this exciting opportunity.