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Front Desk Representative

2 months ago

Indianapolis Indiana, United States Delta Hotel Indianapolis Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Delta Hotels by Marriott Indianapolis East. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel services, facilities, and local attractions.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals, maintain a positive and respectful work environment, and contribute to the overall success of the hotel.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is an asset.
  • Experience: Previous experience in a hotel or customer service role is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic arithmetic functions.
  • Personal Qualities: Positive attitude, strong work ethic, and a commitment to delivering exceptional guest service.
What We Offer:
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and advancement opportunities.
  • Work-Life Balance: A supportive work environment that promotes work-life balance and well-being.