Front Desk Supervisor
2 weeks ago
** Front Desk Supervisor**
**Job Category****:** Practice Operations **Requisition Number****:** FRONT003850 Showing 1 location **Job Details**
**Description**
**Obstetrics and Gynecology of Indiana** a division of Axia Women's Health is part of the largest integrated Women's Health Care Group in the United States, comprised of over 300 providers, 100 patient care centers, 4 breast health centers, 2 perinatal testing centers, and 2 central laboratories offering a full spectrum of exceptional care in Obstetrics, Gynecology, Fertility, Maternal Fetal Medicine, and Laboratory Services. Our corporate headquarters is in Voorhees, New Jersey. We are currently recruiting a Front Desk Supervisor to join us at our North Care Center in Indianapolis, IN.
This position will be responsible for the oversight of our Patient Service Representatives as well as greeting patients, activating patient files, and providing support to patients and medical staff. Job duties include but are not limited to:
* Coordinate front desk staff schedules, on-call schedules and making sure the front desk is always covered.
* Maintain appearance of front desk, waiting room and bathrooms.
* Monitor recalls and reconcile requests for duplication charts, manage front desk web encounters, medical record reqeusts and escalated issues.
* Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
* Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
* Explain financial requirements to patients; collect and record copays as required.
* Perform registration functions for new and existing patients.
* Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
* Maintain confidentiality regarding all patients.
* Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
* Other duties as assigned.
Qualified candidates can:
* Adapt to changing priorities and business needs
* Be flexible and not easily flustered
* Give great customer service
* Work in a fast paced innovative environment
* Focus on what is best for the team over the individual
* Work 40 hours per week
* Work 8 a.m.-5 p.m. Monday through Friday
* Travel to different locations for work in Indianapolis and Zionsville
**FULL TIME BENEFITS SUMMARY:**
Medical, Dental, Vision Insurance Options
Paid Time Off, Paid Holidays, Additional Time Off For Volunteer Work
Company Paid Life Insurance, Short Term & Long Term Disability
Company Paid Identity Theft Coverage
Flexible Spending Accounts
Employee Assistance Program
401k
Optional voluntary benefits including Pet Insurance, LifeLock and others
Equal Opportunity Employer
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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