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Front Desk Representative

2 months ago

Indianapolis Indiana, United States Extended Stay Indy NW College Park Full time
Job Summary:

As a Front Desk Agent at Extended Stay Indy NW College Park, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Reservation Management: Make and modify reservations, ensuring all details are accurate and up-to-date.
  • Hotel Operations: Handle hotel operator and concierge duties, providing guests with information and assistance as needed.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Communication: Establish and maintain good communication with fellow associates and other departments within the hotel.
  • Knowledge and Skills: Be familiar with all hotel policies and procedures, as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required.
Requirements:
  • Education: High School diploma or equivalent required; College coursework in a related field helpful.
  • Experience: Experience in a hotel or related field preferred.
  • Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Benefits:
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for advancement.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • 401(k) Retirement Plan: Participate in our 401(k) retirement plan, with company match.