Receptionist for Property Management

2 weeks ago

San Francisco, California, United States The John Stewart Company Full time

Overview

COMPANY SUMMARY:

The John Stewart Company is a comprehensive housing management, development, and consulting firm established in 1978, dedicated to delivering exceptional service within the affordable housing sector. Our mission is to enhance the lives of our residents and employees while providing our services in a cost-effective, efficient manner, upholding the highest standards of professionalism, compassion, integrity, and respect.

POSITION SUMMARY:

Under the supervision of the Property Manager, the Desk Clerk is responsible for overseeing the flow of individuals entering and exiting the premises, engaging with tenants, visitors, and staff. This role includes documenting end-of-shift reports and incident reports, processing work orders, enforcing community policies in alignment with fair housing regulations, and maintaining an orderly reception area.

Key Responsibilities

  • Manage incoming calls, directing them appropriately, taking messages, and making emergency calls as necessary.
  • Support office functions, including the completion of work orders, visitor violation forms, and other tasks as assigned by management.
  • Educate visitors on the visitor policy, verify visitor identification, and manage the sign-in and sign-out process.
  • Prepare incident reports to document any unusual activities within the building.
  • Distribute resident mail on a daily basis.
  • Provide coverage for other desk clerks during their absence as needed.
  • Compliance with annual tuberculosis testing and adherence to Exposure Control Protocol for bloodborne pathogens may be required.
  • This position is part-time during the graveyard shift from 11 PM to 7 AM.

Qualifications

  • Experience interacting with diverse populations, particularly those with special needs, is advantageous.
  • Familiarity with federal, state, and local laws, as well as Fair Housing guidelines.
  • Proficiency in reading, understanding, and communicating fluently in English.
  • Strong awareness, urgency, and adherence to procedures for problem-solving.

Benefits Overview

For employees working 30+ hours per week, benefits include:

  • Comprehensive medical, dental, and vision coverage; preventative medical care fully covered.
  • Up to ten days of vacation leave in the first year.
  • Accrual of up to 72 hours of sick leave annually.
  • Flexible Spending Accounts for Health Care and Dependent Care.
  • Company-paid Life AD&D and Long-Term Disability insurance.
  • Access to confidential counseling through our Employee Assistance Program.
  • Commuter benefits program.
  • Discounts available for AT&T and ClassPass.
  • Annual Wellness Reimbursement of $50.
  • Matching 401(K) Retirement Savings Plan of up to 2% of compensation for employees working 20 hours or more per week.

For employees working less than 30 hours per week, benefits include:

  • Access to confidential counseling through our Employee Assistance Program.
  • Commuter benefits program.
  • Discounts available for AT&T and ClassPass.
  • Annual Wellness Reimbursement of $50.
  • Matching 401(K) Retirement Savings Plan of up to 2% of compensation for employees working 20 hours or more per week.
  • Accrual of up to 72 hours of sick leave annually.

Equal Opportunity Employer

The John Stewart Company is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

The John Stewart Company will consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act mandates that businesses meeting specific criteria provide a 'notice at collection' to California applicants. This notice outlines the categories of personal information collected and the purposes for its use. Please review this notice at your convenience.

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