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We are a community-focused bank dedicated to serving our members and communities for over 100 years. Our company culture is built on a strong commitment to customer service and community involvement.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members via phone, email, and other communication channels.
Key Responsibilities- Provide excellent customer service and support to members via phone, email, and other communication channels.
- Process a variety of requests, including payments, transfers, inquiries, and research.
- Assist with troubleshooting and resolving customer issues in a timely and professional manner.
- Work closely with other departments to ensure seamless communication and support.
- Develop and maintain a working knowledge of bank products and services to effectively assist members.
- A High School diploma or equivalent is required.
- Knowledge of Microsoft Office Suite products is necessary.
- Six months of customer service experience is preferred.
- One year of banking experience, including knowledge of banking products and services.
- One year of customer service/call center experience.
We offer a competitive salary, paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance. We also offer paid community service hours and the opportunity to participate in our Pay-It-Forward program to give back to the communities we serve.
