VIP Host

4 days ago


Lincoln City, Oregon, United States Chinook Winds Casino Resort Full time
Job Title: VIP Host

Chinook Winds Casino Resort is seeking a highly motivated and customer-focused VIP Host to join our team. As a VIP Host, you will be responsible for providing exceptional service to our valued guests, building strong relationships, and driving revenue growth through strategic promotions and events.

Key Responsibilities:
  • Act as an ambassador for the casino, displaying a professional manner at all times.
  • Encourage new membership to the Winners Circle and promote repeat trips with a focus on VIP players.
  • Monitor player activity and promote play with the appropriate action, such as in-person contact, email, or phone call.
  • Provide complimentary services from the player tracking reward system and fully understand the reward program, group tracking, player evaluation, and complimentary provisions.
  • Prepare guest confirmations of reservations or cancellations using current offers or complimentary services.
  • Update the Host CRM database with communications and preferences.
  • Assist with the planning and implementation of assigned parties, promotions, special events, tournaments, and off-property events.
  • Access the player tracking system and make edits as necessary.
  • Query the player tracking database for specific marketing and gaming information, including guest demographics, comments, and needs.
  • Assist with events, including ushering, setup, breakdown, and item distribution.
  • Handle guest confrontations and complaints in a professional manner.
  • Able to reach individual and departmental sales goals.
  • Know the layout and amenities of all guestrooms, including special features, locations, etc.
  • Be well-versed and up-to-date on all events and promotions and able to answer guest questions.
  • Provide information regarding local area tourist spots, attractions, restaurants, and services, as well as accurate directions to destinations.
  • Coordinate delivery of amenities, floral orders, and other specialty requests by Executive Hosts or Management.
  • Ensure the Elite room is maintained in a presentable manner and stocked appropriately.
  • Adhere to the confidentiality policy of Chinook Winds Casino Resort.
  • Ensure full compliance with departmental and company internal controls, policies, procedures, and regulations.
Requirements:
  • Must be 21 years or older.
  • Competency statements, including communication skills, customer orientation, decision-making, detail orientation, interpersonal skills, and ability to maintain a high level of accuracy.
  • Must be a self-starter, highly motivated, and able to work in a fast-paced environment.
  • Must be willing to work flexible hours, including weekends, evenings, and holidays.
Education and Experience:
  • High school diploma or GED.
  • Two years of experience in gaming or hospitality in a high-volume guest service area.
  • One year of experience in Player's Club or other equivalent experience required.
Computer Skills:
  • Proficient in using Microsoft Office applications, including Word, Excel, and Outlook.
  • CRM or Oasis Player Rating System preferred.
  • Host CRM experience preferred.
Certificates and Licenses:
  • Must have a valid Oregon driver's license.
  • Must obtain a Siletz Tribal Gaming License.
  • Must obtain an OR Food Handlers Permit within 30 days of employment.
  • Must obtain an OLCC Alcohol Service Permit within 30 days of employment.
  • Must obtain a CWCR VIP Card within 30 days of employment.

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