Restaurant Host

1 week ago


Park City, Utah, United States Auberge Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Host to join our team at Auberge Resorts Collection. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience from arrival to departure.

Key Responsibilities
  • Greet guests warmly and provide courteous service, efficiently handling check-ins and seating.
  • Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
  • Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
  • Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
  • Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
  • Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
  • Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
  • Resolve guest complaints promptly to ensure satisfaction.
  • Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
  • Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
Requirements
  • Prior experience in customer service or hospitality, preferably in a high-end setting.
  • Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
  • Must be of minimum age to serve alcohol.
  • Flexibility to work a variable schedule, including weekends and holidays.
  • Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.


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