Event Ambassador

1 week ago


Redwood City, California, United States Longfellow Real Estate Partners Full time
About Longfellow Real Estate Partners

Longfellow Real Estate Partners is a dynamic and innovative real estate company dedicated to investing in the life sciences sector. With a strong focus on community and connection, we strive to develop deep and lasting relationships with our team, investors, clients, vendors, and community.

We are a highly entrepreneurial organization that prides ourselves on a shared work ethic and a focus on accomplishing collective objectives. Our team is passionate about delivering modern collaborative workspace, enriching experiences, and convenient lifestyle amenities designed to impact our customers' daily journey.

About the Role

We are seeking a highly motivated and personable individual to join our team as an Event Concierge. This dynamic role will work closely with our Bay Area property management team to provide exceptional customer service and create memorable experiences for our tenants.

The ideal candidate will be passionate about building meaningful relationships, have excellent communication skills, and be able to work effectively and independently. This role requires a self-motivated individual who is detail-oriented and able to prioritize multiple tasks.

Responsibilities
  • Be the face of Longfellow and Elevate, providing exceptional customer service and creating memorable experiences for our tenants.
  • Host curated events that represent our core pillars and values, foster an environment focused on community and connection, promote well-being, and drive the success of value-add conveniences.
  • Serve as the point of contact for all clients and visitors to the campus, assisting with property inquiries and communicating issues to appropriate team members as needed.
  • Foster relationships by cultivating positive connections with clients, vendors, VIPs, and partners.
  • Develop and maintain strong relationships with hospitality vendors.
  • Send recognition and appreciation gifts to customers as appropriate.
  • Provide content to our Social Media associate.
  • Create and distribute the monthly Elevate newsletter, flyers, and event collateral to our customer base.
  • Manage Elevate's custom App content, including event information, amenity space offering details, assisting customers with App questions and/or technical issues, and analytics reporting.
  • Capture event and programming data to demonstrate tenant engagement and quantified impact.
  • Manage and ensure Elevate space is fully operational, inviting, and maintains brand standards at all times.
  • Collaborate and communicate across verticals on various projects, submit work orders for facilities and cleaning requests, place various orders to maintain stock and supplies.
  • Assist on various ad hoc projects that arise.
Qualifications
  • Bachelor's Degree preferred.
  • Customer service experience, preferably in the hospitality industry.
  • Highly personable with a desire to serve people well.
  • Excellent oral and written communication skills.
  • Must be highly proficient in Microsoft Office.
  • Ability to handle multiple tasks with strong organizational skills.
  • Detail-oriented with an independent work ethic.
  • Ability to grasp new concepts quickly.

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