User Success Coordinator

2 weeks ago


Lawrenceville, Georgia, United States Georgia School Boards Association Full time
Position Overview

Salary:
Georgia School Boards Association is seeking a Customer Success Advocate to join our team. We are dedicated to empowering educational boards to lead effectively and operate seamlessly. Our flagship product, Simbli, is designed to streamline board management through innovative software solutions that facilitate efficient meetings, strategic planning, policy oversight, and enhanced communication.

Role Responsibilities:

  • Lead the onboarding process, ensuring a smooth deployment and successful adoption of Simbli.
  • Become a proficient user of Simbli to provide comprehensive training and guidance to clients.
  • Utilize a consultative approach to assist clients in maximizing the value of the product by introducing them to underutilized features.
  • Act as a customer advocate by collaborating with our Product team to relay customer feedback and influence product enhancements.
  • Identify opportunities for expanding Simbli's application within the client's organization.
  • Facilitate the collection of customer success stories and testimonials to support marketing efforts.
  • Maintain ongoing relationships with clients to foster growth and loyalty.
  • Contribute to the development and updating of the Simbli Knowledgebase.
  • Engage in product webinars and create content for Simbli User Conferences, delivering presentations in both virtual and in-person formats.

Qualifications:

  • Experience in a customer-facing role focused on customer success or support.
  • Strong ability to explain complex concepts clearly and enjoy teaching others.
  • Proficient in using digital communication tools and office software.
  • Organized and detail-oriented, with a knack for improving processes for clients and oneself.
  • Quick learner with a customer-centric mindset.
  • Excellent communication skills, with a personable and engaging presentation style.
  • Strong listening skills and the ability to ask insightful questions.
  • Empathetic and honest, with a focus on understanding customer perspectives.
  • Ability to inspire and motivate clients while resolving their concerns.
  • Proficient in creating professional presentations using software like Microsoft PowerPoint.

Preferred Qualifications:

  • Experience in developing online training materials or utilizing tools like Captivate or Camtasia.
  • Familiarity with customer engagement platforms such as Hubspot or Pendo.
  • Understanding of the operations of educational boards.

Benefits:

  • Collaborative team environment.
  • Flexible telework options.
  • Employer-sponsored retirement plan contributions after initial employment period.
  • Comprehensive medical and dental coverage.
  • Generous leave and sick day policies.
  • Membership reimbursement for wholesale clubs.

Disclaimer:

The above description is intended to convey the general nature and level of work performed by individuals in this position. It is not an exhaustive list of all responsibilities, duties, and skills required.



  • Lawrenceville, Georgia, United States Tyler Technologies Full time

    Client Success Consultant, Software ImplementationThe Client Success Consultant plays a crucial role in providing exceptional knowledge transfer services to clients, enabling them to utilize Tyler software solutions effectively for their daily operations.These knowledge transfer services may be delivered either on-site or through virtual webinars.Key...

  • Staff Nurse

    8 minutes ago


    Lawrenceville, Georgia, United States Northside Hospital Full time

    Northside Hospital: A Leader in HealthcareWe are seeking a highly skilled and dedicated Registered Professional Nurse to join our team at Northside Hospital. As a leader in healthcare, we are committed to providing exceptional patient care and creating opportunities for growth and development.Job Summary:The Registered Professional Nurse at Northside...

  • Care Coordinator

    6 days ago


    Lawrenceville, Georgia, United States HealthMed Pro Solutions Full time

    Job Summary:We are seeking a compassionate and skilled Care Coordinator to join our team at HealthMed Pro Solutions. As a key member of our healthcare team, the successful candidate will provide support to patients and their families, ensuring a seamless transition from hospital to home.Key Responsibilities:Assess patient needs and develop comprehensive care...

  • Care Coordinator

    6 minutes ago


    Lawrenceville, Georgia, United States HireLiving, Inc. Full time

    About the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at HireLiving, Inc. As a Care Coordinator, you will play a critical role in supporting our clients and their families in navigating the healthcare system and accessing necessary resources.Key ResponsibilitiesProvide support to consumers and family members during...


  • Lawrenceville, Georgia, United States Compass Solutions Full time

    Position Overview:We invite you to explore an exciting opportunity at Compass Solutions for a Systems Administrator Specialist. This role is essential in ensuring the seamless operation of our IT infrastructure.Role Summary:This position necessitates a minimum of 3-5 years of experience in the design, analysis, and testing of third-party applications within...


  • Lawrenceville, Georgia, United States ExecuSource Full time

    ExecuSource is in search of a committed Office Operations Coordinator. This full-time, on-site position is designed to assist office personnel in ensuring effective and seamless office functionality. The successful candidate will be responsible for various administrative duties, deliver outstanding customer service, and apply robust organizational skills on...

  • Office Coordinator

    4 days ago


    Lawrenceville, Georgia, United States Primrose School Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Primrose School. The successful candidate will provide exceptional support to our management and teachers, ensuring the smooth operation of our front office and administrative duties.Key ResponsibilitiesOffice Management: Maintain accurate and...


  • Lawrenceville, Georgia, United States Compass Solutions Full time

    This role necessitates a minimum of 3-5 years' experience in the design, analysis, and evaluation of third-party applications within both production and development settings. Evaluates and identifies the requirements for the deployment and maintenance of intricate computer systems. Facilitates collaboration across various IT departments on specific...


  • Lawrenceville, Georgia, United States Omega Enterprises Full time

    About Omega EnterprisesOmega Enterprises is a leading provider of innovative solutions for industrial settings. With a rich history dating back to 1946, the company has established itself as a technology and market leader with a strong presence globally.Our BusinessOmega Enterprises serves customers from various industries in the German market, offering a...


  • Lawrenceville, Georgia, United States TimeDoc Health, Inc. Full time

    Position OverviewLocation Requirement: Candidates must reside in the Metro Atlanta area.Work Environment: This is a remote position operating on an Eastern Time Zone schedule, with training conducted in a Central Time Zone.About TimeDoc Health:Established in 2015, TimeDoc Health stands at the forefront of virtual Chronic Care Management (CCM) for healthcare...


  • Lawrenceville, Georgia, United States The Animal Hospital Full time

    About The Animal HospitalWe are a dynamic and compassionate team dedicated to providing exceptional care to our furry friends and their human families. Our mission is to deliver top-notch veterinary services in a warm and welcoming environment.Job SummaryWe are seeking a highly organized and customer-focused Veterinary Front Desk Coordinator to join our...


  • Lawrenceville, Georgia, United States Titan Placement Group Full time

    Job OverviewPalliative Care Nurse Coordinator (RN)We are seeking a dedicated and skilled Palliative Care RN Coordinator to become part of a respected healthcare organization. This role is essential for providing compassionate care to patients in need of hospice services.Compensation and BenefitsCompetitive salary range: $85,000 - $92,000Health Insurance –...


  • Lawrenceville, Georgia, United States iTi Tropicals, Inc Full time

    Job OverviewiTi Tropicals, a premier provider of tropical and exotic fruit juice concentrates and purees in North America, is in search of a motivated, detail-oriented individual with 3-5 years of experience in supply chain management.The Supply Chain Coordinator will oversee the processing of customer orders and facilitate the delivery of products from...


  • Lawrenceville, Georgia, United States Compass Solutions Full time

    Position OverviewThe Microsoft 365 Training Specialist at Compass Solutions will spearhead the creation and execution of a comprehensive technical training program aimed at enhancing the skills of employees in utilizing Microsoft 365 applications and tools.Key ResponsibilitiesAssess training requirements and develop tailored curriculum.Create engaging...

  • Care Coordinator

    2 days ago


    Lawrenceville, Georgia, United States HireLiving, Inc. Full time

    About the RoleWe are seeking a highly motivated and compassionate Care Coordinator to join our team at HireLiving, Inc. as a Connections Specialist. In this role, you will work closely with our emergency department staff to provide support to youth and their families, connecting them to community resources and therapeutic services.Key ResponsibilitiesProvide...


  • Lawrenceville, Georgia, United States iTi Tropicals, Inc Full time

    Job SummaryiTi Tropicals, Inc. is seeking a detail-oriented and organized individual to join our R&D and Quality Group as a Sample Product Coordinator. This role is responsible for ensuring the quality and safety of our tropical fruit juice concentrates and purees.Key ResponsibilitiesSample Monitoring and Analysis: Monitor key indicators of product quality...


  • Lawrenceville, Georgia, United States Rose International Full time

    About the RoleRose International is seeking a highly skilled IT professional to fill the position of System Administrator. As a key member of our team, you will be responsible for planning, analyzing, developing, and implementing complex computer systems that support our business operations.Key ResponsibilitiesSystem Planning and Development: Plan, analyze,...


  • Lawrenceville, Georgia, United States M3 Full time

    Job DescriptionJob Summary: M3 is seeking a highly skilled Business Systems Analyst II to join our team. As a key member of our organization, you will be responsible for leading the analysis and design of business processes, systems, and operations to drive organizational success.Key Responsibilities:Business Process Analysis:Collaborate with stakeholders to...


  • Lawrenceville, Georgia, United States First Quality Full time

    First Quality Enterprises is seeking a SAP GRC Lead to enhance their operations in a remote capacity. In this pivotal position, you will be instrumental in safeguarding the integrity of the organization’s ERP systems. The successful candidate will possess a Bachelor's Degree in Computer Information Systems, Business Administration, or a related discipline,...


  • Lawrenceville, Georgia, United States First Quality Full time

    First Quality Enterprises is seeking a SAP GRC Lead to contribute to their operations in a remote capacity. This pivotal position involves ensuring the integrity and security of the organization’s ERP systems. The successful candidate will possess a Bachelor's Degree in Computer Information Systems, Business Administration, or a related discipline, coupled...