Guest Relations Ambassador

3 weeks ago


Los Angeles Downtown, California, United States IHG Full time
About Us

We're a global hospitality leader, dedicated to delivering exceptional experiences for our guests. At IHG, we're passionate about creating warm and sophisticated environments that make our guests feel valued and cared for.

Your Role

As a Guest Relations Agent, you'll be the face of our brand, providing personalized service to our VIP guests. Your primary responsibility will be to ensure that every guest feels welcome and supported throughout their stay.

Key Responsibilities
  • Provide exceptional check-in and check-out experiences for VIP guests
  • Coordinate the delivery of services and amenities to VIP guests
  • Collect and provide comprehensive information to VIP guests regarding hotel services, local attractions, and events
  • Respond to guest requests and complaints in a timely and professional manner
Requirements
  • High school diploma or equivalent
  • 1 year of guest/customer service experience
  • Hotel experience and some college preferred
  • Fluent English language skills
  • Ability to work nights, weekends, and holidays
What We Offer

We offer a competitive hourly pay range of $21.29 to $31.94, as well as hotel discounts worldwide and access to a wide variety of discount programs. Most importantly, we'll give you the room to be yourself and pursue your passions.



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