Guest Experience Ambassador
3 weeks ago
Job Summary
The Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for clients, executives, and staff members at all times. This role is the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.
Key Responsibilities:
- Provide high-level internal and external customer support
- Greet employees and visitors with a smile and maintain eye contact
- Assist with making space reservations and escorting guests throughout the office
- Speak knowledgeably about the office, building, and surrounding areas
- Manage the access badge process for employees and visitors
- Ensure the cleanliness of all office spaces
- Restock office supplies and prepare conference rooms for meetings
- Provide general travel support and coordinate basic office equipment repairs
- Carry out instructions for security, fire, health, and safety guidelines
- Provide first-line support for basic office technology
- Interface with vendors to provide seamless customer support
Requirements:
- A genuine sense of hospitality and empathy
- The ability to work under pressure and prioritize tasks
- Excellent listening and oral communication skills
- Basic computer skills and knowledge of office technology
- Punctuality, dependability, and a dedication to achieving operational excellence
- Ability to maintain a high degree of confidentiality and discretion
About Compass Group, North America
Compass Group, North America is a leading foodservice and support services company that provides a wide range of services to businesses, governments, and institutions. We are committed to delivering exceptional customer service and creating a positive experience for our clients and their guests.
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