Premium Guest Relations Specialist

4 weeks ago


Los Angeles, California, United States Compass Group, North America Full time
Job Summary

We are seeking a highly skilled and experienced Premium Guest Relations Specialist to join our team at Levy, a leading presence in the Food, Beverage, and Retail industry. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that all premium suite services exceed our guests' expectations.

Key Responsibilities
  • Assist in maintaining standards to ensure all premium suite services meet or exceed guest expectations.
  • Serve as the primary point of contact for guests to request catering and be responsible for setting up clients, events, and menu builds.
  • Analyze feedback from clients and operations to continually enhance services.
  • Serve as point of contact for guests requesting reservations for dining at Lexus and Yaamava Club.
  • Ensure all A/R and suite requests are processed.
  • Communicate effectively with Premium Suite clients and AEG Premium Sales & Service team (PSS) to process any billing questions or issues.
  • Assist Premium Guest Relations Manager for day of event service recoveries and assist with suite or club inquiries relating to operations or billing.
Requirements
  • English reading, writing, math, and computer skills required.
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Ability to stoop, bend, and perform extensive standing and walking, including stairs.
  • May be required to perform diverse physical tasks.
  • Ability to experience and evaluate services in accordance with Levy standards.
  • Must be able to work extended shifts of 8 hours or more as business dictates.
  • Must be flexible with schedule and able to work different shifts.
Benefits
  • Instapay (early access to your wages) and high-interest savings through the EVEN app.
  • Associate Shopping Program.
  • Health and Wellness Program.
  • Discount Marketplace.
  • Employee Assistance Program.


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