Guest Experience Ambassador

3 days ago

Los Angeles, California, United States Compass Group, North America Full time
Job Summary

The Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for clients, executives, and staff members at all times. This role is the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.

Key Responsibilities:
  • Provide high-level internal and external customer support
  • Greet employees and visitors with a smile and maintain eye contact through the entire interaction
  • Assist with making space reservations using the online reservation system and escorting guests throughout the office
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Manage the access badge process for employees and visitors according to workplace standards
  • Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen
  • Restock office, kitchen, and pantry supplies
  • Prepare and maintain conference rooms for executive and client meetings
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Coordinate and arrange basic office equipment repairs and maintenance
  • Carry out instructions for security, fire, health, and safety guidelines
  • Provide first-line support for basic office technology
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
  • Communicate effectively with peers, maintaining accuracy and attention to detail in both verbal and written communications
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Communicate and interact effectively with all other departments and vendors
  • Conduct opening and closing walkthroughs when business requires
Requirements:
  • A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience
  • The ability to work under pressure and to prioritize tasks and multiple jobs simultaneously
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology/equipment
  • Punctuality, dependability, and a dedication to achieving operational excellence
  • Ability to maintain a high degree of confidentiality and discretion
  • A consistently professional approach with a mindset of ownership and responsibility
  • Two to three years of experience in a client service/reception position within a hospitality or corporate environment

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