Guest Experience Ambassador

20 hours ago


Los Angeles, California, United States Flik Hospitality Group Full time
Job Overview

Flik Hospitality Group is seeking a highly skilled Guest Experience Ambassador to provide exceptional customer service and support to clients and staff members. The ideal candidate will possess a genuine sense of hospitality, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide high-level internal and external customer support
  • Greet employees and visitors with a smile and maintain eye contact through the entire interaction
  • Assist with making space reservations using the online reservation system and escorting guests throughout the office
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Manage the access badge process for employees and visitors according to workplace standards
  • Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen
  • Restock office, kitchen, and pantry supplies
  • Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a neat and welcoming look
  • Provide general travel support (arranging for transportation, providing directions, etc.)
  • Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets
  • Carry out instructions for security, fire, health, and safety guidelines
  • Provide first-line support for basic office technology
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
  • Communicate effectively with peers, maintaining accuracy and attention to detail in both, verbal and written communications
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Communicate and interact effectively with all other departments and vendors
  • Conduct opening and closing walkthroughs when business requires

Requirements:

  • A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience in all aspects of the GSA role
  • The ability to work under pressure and to prioritize tasks and multiple jobs simultaneously while interacting with visitors in a public environment
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology / equipment
  • Punctuality, dependability, and a dedication to achieving operational excellence down to the smallest of details
  • Ability to maintaining a high degree of confidentiality and discretion
  • A consistently professional approach with a mindset of ownership and responsibility inside and outside of one's job domain
  • Two to three years' experience in a client service / reception position within a hospitality or corporate environment

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1345541

Flik Hospitality Group

HILARIA KWAKUMEY

[[req_classification]]



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