Technical Support Analyst
2 weeks ago
Position ID: RQ182198
Employment Type: SCA
Required Clearance Level: Secret
Public Trust/Other Requirements: None
Job Category: SCA
Essential Skills:
Audio-Visual Systems, Camera Management, IT Proficiency, Technical Support, Problem Resolution
Certifications Required:
CompTIA - Security+ - CompTIA
Experience Required:
Minimum of 1 year in a related field
Citizenship Requirement:
Yes
Job Overview:
As a Technical Support Analyst, you will play a crucial role in supporting the U.S. Army's Survival, Evasion, Resistance, and Escape (SERE) School. At General Dynamics Information Technology, you will have the opportunity to contribute to significant projects and advance your career in a meaningful way.
Key Responsibilities:
In this role, you will:
- Deliver user-level maintenance and troubleshooting assistance for all information and communication systems utilized by the U.S. Army SERE School, managing IT accounts for approximately 45 government personnel and 95 contractors.
- Oversee Cyber Awareness training, assist with login challenges, account lockouts, and Common Access Card (CAC) issues.
- Facilitate the onboarding process for new users, including assistance with PIN codes and passwords.
- Conduct preventive and routine maintenance on computer-based media, cameras, microphones, video cables, audio-visual equipment, and Ethernet networking devices.
- Test specialized electronic devices for measuring radio frequency signals, fiber optic signals, audio circuit integrity, Ethernet performance, and video signals over coaxial cables.
- Maintain various low-voltage systems, including audio-visual equipment and classroom control systems.
- Support audio/visual systems and specialized training environments.
- Manage security systems, which may include surveillance CCTV systems.
- Perform regular preventive maintenance on both software and hardware.
Qualifications for Success:
- Education: Associate Degree in Engineering, Information Technology, or a related technical field, or equivalent education and experience.
- Experience: At least 1 year of relevant work experience.
- Technical Skills:
- Demonstrated successful experience in a similar role.
- Proficiency in standard software applications (e.g., Word, Excel, PowerPoint).
- Clearance Requirement: Active Secret clearance is necessary to begin.
- Certifications: CompTIA Security+ and any relevant Microsoft Certified Solutions Expert (MCSE) certification.
- Skills and Abilities:
- Proven ability to plan, organize, and develop schedules and milestones for program objectives, monitoring progress effectively.
- Commitment to maintaining professional standards of conduct in accordance with applicable regulations and policies.
- Ability to uphold the integrity of the SERE program through appropriate conduct.
Why Choose General Dynamics Information Technology:
- 401K plan with company matching contributions.
- Comprehensive health and wellness benefits.
- Dedicated internal mobility team to support your career development.
- Opportunities for professional growth, including funded education and certifications.
- Access to cutting-edge technology for continuous learning.
- Generous paid time off, including vacation and holidays.
At General Dynamics Information Technology, we are committed to creating a diverse and inclusive workplace. We are an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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