Technical Support Professional
6 days ago
Link Solutions, Inc. is seeking a skilled Computer Support Specialist to join our team in a critical role supporting NETCOM (U.S. Army Network Enterprise Technology Command Center). The ideal candidate will possess a strong understanding of computer science concepts and have experience in providing technical support in various areas of hardware, software, mobile devices, networking, and system administration.
Key Responsibilities- Technical Support: Provide Tier 2 concierge-like support to users via email, Microsoft Teams, and tickets assigned within the Remedy incident tracking system.
- System Administration: Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
- Hardware and Software Support: Troubleshoot and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.
- Installation and Maintenance: Install all new computers and relocate computers within locations as provided, ensuring users are fully functional and operational.
- Compliance and Security: Monitor compliance with information management policies during account verification and ensure all issues are responded to in a timely manner.
- Must be a US Citizen
- Must possess an active DoD Secret Clearance
- CompTIA Security+ CE equivalent or higher
- Bachelor's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience in place of degree requirement
- ITIL Foundation v4 or higher
- Microsoft 365 Certified
- Modern Desktop Administration Associate
- Experience with Active Directory, Windows 10, Microsoft Office 365, and remote desktop (Citrix)
- Experience working in a Department of Defense (DoD) environment
- Excellent communication skills (written and oral) and interpersonal skills
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Link Solutions, Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
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