Customer Service Representative Alterations Expert

3 days ago


Salem, Oregon, United States David's Bridal, LLC. Full time
Alterations Customer Service Representative Job Description

This position plays a vital role in ensuring exceptional customer experiences within the Alterations department.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting style to suit their needs through problem-solving and excellent phone skills.
  • Manage customer flow using all systems to deliver a five-star experience.
  • Meet operational checklist tasks and meet emotional and practical needs of customers.
  • Provide an exceptional service experience for multiple customers simultaneously, addressing concerns with confidence and escalating when necessary.
  • Promote alterations services and personalization options effectively.
  • Maintain high standards of store cleanliness and organization.
  • Process transactions accurately to ensure every customer feels celebrated.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is beneficial.
  • Proficiency in computerized POS systems.
Benefits:
  • Rewarding work environment and competitive pay rates ($14.20 - $14.70 per hour).
  • Team bonus opportunities.
  • Early payment option (Dayforce Wallet).
  • Generous team member discount after the first pay period.
  • Vision care benefits.
  • Supplemental insurances for critical illness, hospital indemnity, and accidental injury.
  • 401(k) program.
  • Discounts for identity theft protection, home and auto insurance, mobile services, and pet insurance.
  • Legal benefits (MetLife Hyatt Legal Plans).


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