Customer Service Representative
2 days ago
As a Customer Service Representative at Citizens, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to greet customers in our lobbies, provide personalized advice and solutions, and connect them to our Bankers for further assistance. You will also be responsible for processing transactions, including cash and digital payments, and meeting quarterly referral goals.
Key Responsibilities:
- Greet customers in our lobbies and provide personalized advice and solutions
- Process transactions, including cash and digital payments
- Meet quarterly referral goals
- Connect customers to our Bankers for further assistance
Requirements:
- High School degree or GED
- Minimum of 1 year demonstrated customer experience
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs
Preferred Skills:
- 6 months of experience processing transactions
- Motivates others through collaboration
- Process-oriented, energetic, detail-oriented, and ability to multitask effectively
Why Work for Us:
At Citizens, you will find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
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