Customer Service Representative

5 days ago


Salem, Oregon, United States Ingredion Full time

**About Ingredion:**

We are a leading global provider of ingredient solutions to the food, beverage, and brewing industries.

**Job Summary:**

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring timely and accurate fulfillment of customer orders.

**Responsibilities:**

Order Processing: Process customer orders in a timely and accurate manner, utilizing SAP or other comparable ERP/accounting software.

Customer Communication: Communicate with customers via phone, email, or in person to ensure satisfaction and resolve any issues that may arise.

Freight Management: Review freight invoices for accuracy and ensure timely payment.

Coordination: Coordinate with Materials Management and Quality Assurance teams to ensure smooth order fulfillment.

Professional Development: Stay up-to-date on industry trends and developments to improve knowledge of our customers' needs.

Troubleshooting: Troubleshoot and resolve customer complaints in a professional and courteous manner.

Collaboration: Collaborate with internal teams, including Production, Sales, Quality Control, and Shipping, to ensure effective communication and seamless order fulfillment.

**Requirements:**

• High school diploma or equivalent required; associate's degree from a college or technical school preferred.

• 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience.

• Excellent communication and interpersonal skills.

• Ability to handle repetitive functions within the job.

• Basic math skills, including common fractions and decimals.

• Proficiency in MS Word, Excel, Outlook.

• Ability to speak, read, write, and comprehend English.

**Compensation and Benefits:**

• Estimated Salary: $48,300 - $64,433 per year (dependent on qualifications and experience).

• Comprehensive benefits package, including medical, dental, and vision coverage.

• 401(k) plan with competitive company match.

• Opportunity for career growth and development within a leading global company.



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