Client Services Coordinator

2 weeks ago


Orlando, Florida, United States Harmony United Psychiatric Care Full time
Job Overview

Position: Office Assistant / Customer Service Executive

Employment Type: Full-time

Location: Winter Garden, FL

We are seeking a dedicated Office Assistant / Customer Service Executive to join our expanding team at Harmony United Psychiatric Care. This role is essential in delivering exceptional service within our office environment, focusing on patient care and customer interaction.

Work Schedule: Full-time, consisting of 40 hours per week, structured as four 10-hour days from Monday to Thursday.

Key Responsibilities:

  • Manage incoming calls from patients seeking psychiatric services.
  • Assist patients in scheduling and rescheduling their appointments efficiently.
  • Maintain a positive, empathetic, and professional demeanor when interacting with clients.
  • Respond promptly to inquiries and provide accurate information.
  • Communicate effectively with clients through various channels.
  • Address and resolve client complaints with care and attention.

Qualifications:

  • A minimum of a Bachelor's degree is required.
  • At least two years of experience in a customer service role is essential.

About Harmony United Psychiatric Care: We are committed to delivering high-quality psychiatric services and supporting individuals with mental health challenges, along with their families and caregivers. Our facility specializes in outpatient mental health treatment for patients of all ages.

Benefits:

  • Comprehensive health, vision, and dental insurance.
  • Retirement benefits through a 401K plan with company matching up to 4% of your annual salary.
  • Generous paid time off and holiday leave.

Job Type: Full-time or Contract options available.

Contact: HR Department



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