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Client Registration Coordinator

2 months ago

Orlando, Florida, United States Aspire Health Partners Full time

Client Registration Coordinator

About Us: For over five decades, Aspire Health Partners has established itself as a premier non-profit organization specializing in behavioral health services across the Southeast. With a commitment to serving nearly 40,000 individuals annually, our reach extends across six counties in Central Florida and is currently expanding into new territories. Aspire is recognized both statewide and nationally for its expertise in delivering high-quality behavioral healthcare. Our mission is to provide compassionate, comprehensive, and cost-effective integrated behavioral health services, catering to children, adolescents, adults, seniors, and families. Through innovative treatment and recovery strategies, we empower individuals and families to pursue healthier, happier, and more independent lives. Our dedicated team of over 1,200 professionals and paraprofessionals is committed to Saving Lives, Transforming Communities, and Changing the World.

Your Role: As a Client Registration Coordinator at Aspire Health Partners, you will play a vital role in ensuring the smooth operation of our programs. This position is ideal for those who are looking to shape their career path while being part of a supportive community of health professionals.

Key Responsibilities:

  • Appointment Management: Handle scheduling and rescheduling of client appointments, including insurance verification and benefits review.
  • Financial Assessment: Conduct insurance screenings, collect deductibles, copays, and coinsurance.
  • Client Consultation: Provide financial consultations to current and prospective clients to assess their financial status.
  • Documentation Collection: Identify and gather necessary financial documents to meet eligibility criteria; prepare fee estimates for the complete course of care.
  • Payment Planning: Collaborate with clients to develop suitable payment plans and identify funding sources.
  • Financial Monitoring: Regularly run monthly financial assessments and insurance verifications to keep financial records current.
  • Agreement Management: Oversee financial screening and payment agreements with alternative funders.
  • Authorization Management: Complete initial and ongoing authorizations and discharge summaries; verify client insurance eligibility and coverage specifics.
  • Client File Maintenance: Ensure accurate establishment of master client files in the system and screen clients for appropriate funding sources.
  • Reporting: Maintain an updated calendar and tracking information relevant to financial and insurance updates through regular reporting.
  • Documentation Timeliness: Ensure all financial documentation is completed promptly and updated as client financial situations change.
  • Collaboration: Work closely with the finance department and supervisors to address any financial qualification and collection issues.
  • Flexibility: Be prepared to work at various locations and manage financial responsibilities while adapting to the needs of the program.
  • Teamwork: Collaborate effectively with Program Directors and staff, maintaining high standards of ethical and professional conduct in accordance with agency policies.

Qualifications:

  • Minimum of two years of experience or equivalent as a Registered Medical Assistant, or a Bachelor's Degree with relevant training in insurance, screening, data entry, and fee collection.
  • Familiarity with Medicaid regulations and understanding of CPT, HCPCS, and billing requirements.
  • Ability to engage with challenging clients and address multiple staff needs; must be detail-oriented and possess strong communication skills.
  • Level II Background clearance is required.

Benefits and Perks:

At Aspire Health Partners, we prioritize the well-being of our employees and offer a comprehensive benefits package that includes:

  • Medical, Dental, Vision, Basic Life & Supplemental Insurance, Flexible Spending & Health Savings Accounts
  • Paid Time Off (PTO) starting at 2.5 weeks in the first year, increasing to 6 weeks after 14 years
  • Paid Diversity & Floating Holidays
  • Paid Holidays
  • 403(b) retirement plan with a 50% employer match up to 10% (3-year vesting period)
  • Employee Discounts on various services
  • Short-Term & Long-Term Disability Insurance
  • HRSA Loan Forgiveness opportunities
  • Employee Assistance Program (EAP)
  • Will preparation and Funeral Planning services
  • Concierge Services & Travel Assistance


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