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Client Relations Coordinator

2 months ago

Orlando, Florida, United States AD Solutions Full time
Job Overview

The Customer Care Coordinator will manage the daily functions of the customer service team, ensuring that all client interactions are conducted with efficiency and professionalism. This position entails overseeing team performance, addressing escalated issues, and nurturing a cooperative atmosphere to boost productivity and enhance customer satisfaction.

Key Responsibilities:
  • Provide regular updates to management regarding team performance and results.
  • Identify and escalate concerns or opportunities for improvement to upper management.
  • Direct the team’s efforts to enhance productivity and ensure high levels of customer satisfaction.
  • Collaborate with other departments to resolve challenges and promote teamwork on cross-functional initiatives.
  • Mentor and coach team members, including both leads and staff.
  • Conduct weekly one-on-one meetings with team members to offer feedback and support.
  • Manage daily task assignments and address personnel matters as necessary.
  • Ensure prompt and professional responses to customer inquiries through various communication channels.
  • Resolve customer complaints in a friendly and efficient manner.
  • Provide troubleshooting and technical support to clients.
  • Maintain accurate records of customer interactions and transactions.
  • Work closely with service and support teams to guarantee customer satisfaction.
  • Engage in training sessions to enhance product knowledge and customer service skills.
  • Communicate with clients to gather feedback on products and services.
  • Document and update customer records accurately.
  • Assign service calls to ensure timely responses.
  • Keep management informed about customer feedback and issues.
  • Collaborate with other departments to meet customer needs effectively.
  • Participate in team meetings and contribute ideas for improving the customer experience.
  • Support internal customers through light administrative tasks.
Qualifications:
  • High school diploma or equivalent required; college degree preferred.
  • Demonstrated experience in a customer service or supervisory capacity.
  • Strong leadership and team management abilities.
  • Excellent written and verbal communication skills.
  • Capability to manage escalated customer concerns and provide effective resolutions.
  • Strong organizational skills and attention to detail.
  • Able to work collaboratively with cross-functional teams.
  • Proficient in customer service software and databases.
  • Dedicated to delivering exceptional customer experiences.
  • Physical ability to lift up to 25 lbs occasionally.
  • Competent in operating office technology.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development
  • Supportive and collaborative work environment