Service Director
2 days ago
At TEC Equipment, Inc., we are seeking a highly skilled and experienced Service Manager to lead our Service Department to continued success. As a key member of our team, you will be responsible for driving the efficient and profitable operations of the Service Department, developing and maintaining valued customer relationships, and managing the Service team toward set goals.
Key Responsibilities:- Manage a team of diesel technicians, service advisors, drivers, and foremen, including workforce planning, staffing, employee development, employee engagement, and corrective action.
- Take full accountability for the profitability, risk management, and growth of the Service department, forecasting long and short-term objectives and managing the team toward goals utilizing an objectives scorecard.
- Build and grow customer relationships and loyalty by assuring prompt high-quality repairs, resolving complaints, and solving problems, becoming our customers' best resource for finding solutions.
- Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
- Drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition.
- Experience in the transportation industry, repair shop, or dealership environment.
- Experience with CDK and ASIST.
- Prior experience with P&L management.
- Minimum five years' successful management experience with proven history of achieving sales and business objectives.
- Sound business acumen with ability to analyze, prioritize, identify, and execute solutions.
- Excellent people management and leadership skills; ability to build relationships with internal and external partners.
- Knowledge of truck repair and quality standards.
- Proficient with computers; ability to utilize all required systems and software.
- Valid driver's license.
- Competitive base pay range of $76,523 to $95,654.
- Comprehensive benefits plan, including health, wellness, and retirement benefits.
- Choice of two comprehensive medical plan options, two dental plans, vision care, discounted hearing exams, and hearing aids.
- 401(k) retirement savings plan with company contribution.
- Life, accident, and disability insurance.
- Employee Assistance Program (EAP).
- Education assistance.
- Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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