Loan Processing Customer Support Specialist

2 weeks ago


Houston, Texas, United States MAX CASH TITLE LOANS Full time

Loan Processing Customer Support Specialist

Join our dynamic team in Houston, Texas as a Loan Processing Customer Support Specialist. This entry-level position offers a competitive compensation of $18 per hour. We are seeking a motivated and friendly individual who is eager to learn and assist customers in navigating their loan options. No prior experience is necessary, as all training will be provided in-house. We pride ourselves on maintaining a vibrant and positive work environment.

Key Responsibilities:

As part of our dedicated team, you will assist customers in identifying the most suitable title loan options tailored to their unique situations. Our company operates across 46 states, collaborating with a diverse range of lenders, each with distinct requirements. As the largest title loan broker in the nation, we are continuously expanding our services to include various loan types.

You will engage with numerous customers daily, utilizing our proprietary software to track their progress throughout the loan acquisition process.

Job Requirements:

1) Ability to multi-task effectively, managing multiple computer screens and applications simultaneously.

2) A clear and positive communication style, with bilingual skills considered a plus.

3) Proficient typing skills; speed is not essential, but familiarity with keyboard usage is required.

We are looking for enthusiastic individuals who are passionate about helping others. There is no cold calling involved; all leads come from customers who have expressed interest in title loans.

Our strong partnerships with some of the nation’s largest lenders necessitate a keen attention to detail and a professional demeanor to excel in this role.

This position thrives in a collaborative team atmosphere, where camaraderie is encouraged through friendly competitions.

Benefits:

Enjoy complimentary coffee, espresso, soft drinks, and a break room stocked with snacks and food.

We offer performance-based raises and a monthly bonus structure based on group achievements. If the funding goals are met, each processor can earn bonuses of up to $500 depending on the number of loans funded.

Employee raises are merit-based, with many of our team members receiving their first raise within just a few months. We are committed to growth and are always on the lookout for new leaders.

Experience a relaxed work atmosphere without micromanagement or strict quotas. We value punctuality, a willingness to work, and a positive attitude.

Health insurance benefits become available after a specified period of employment.



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