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Travel Customer Support Specialist
2 months ago
This is a remote opportunity.
Position Summary:As a Remote Travel Customer Support Specialist, you will play a crucial role in delivering outstanding service to travelers. Your primary responsibilities will include addressing inquiries, managing bookings, and ensuring that clients' travel needs are met efficiently. This role offers a rewarding career path with competitive commission structures, along with thorough training and certification programs designed to support your success.
Key Duties:- Deliver timely and courteous support to clients through various communication channels, including phone, email, and chat, addressing their travel-related questions and requests.
- Provide tailored recommendations and solutions for clients seeking travel arrangements, such as flights, lodging, car rentals, and activities.
- Accurately process bookings and reservations, ensuring adherence to company policies and industry standards.
- Assist clients with changes to itineraries, cancellations, and refunds, showing empathy and understanding throughout the process.
- Work collaboratively with internal teams and external partners to effectively resolve customer inquiries and issues, ensuring a smooth travel experience.
- Stay informed about travel destinations, trends, and industry developments to offer knowledgeable assistance and recommendations to clients.
- Strong commitment to customer service with a genuine desire to assist others.
- Exceptional communication skills, both written and verbal.
- Proficient in navigating computer systems and utilizing customer service software.
- Detail-oriented with a strong emphasis on accuracy in managing bookings and reservations.
- Ability to thrive in a fast-paced remote work environment while maintaining professionalism.
- Prior experience in customer service or hospitality is preferred but not mandatory.
- Entry-level position with potential for career growth within the organization.
- Competitive commissions and performance-based incentives, offering significant earning potential.
- Comprehensive training and certification programs to equip you with essential skills and knowledge.
- Access to travel perks and discounts, including reduced rates on flights, accommodations, and other travel-related benefits.
Join Heart and Sail Excursions as a Remote Travel Customer Support Specialist and embark on a fulfilling career where you can assist travelers in creating memorable experiences while enjoying valuable travel benefits and competitive compensation.
