Customer Support Specialist
2 weeks ago
As a Customer Support Specialist at MaxCash, you will serve as the essential link between our clientele and the financial institutions we collaborate with. Your role will be to establish trust and represent our organization effectively.
Key Requirement: Must be bilingual - Proficient in Spanish
In this position, your primary goal will be to deliver exceptional service, ensuring that every client receives the assistance they require.
Your daily responsibilities will involve engaging with numerous clients, helping them connect with the most suitable lender based on their qualifications.
You will communicate with clients through various channels, including phone, text, and email.
Given our strong partnerships with some of the largest financial institutions in the country, a high level of professionalism and meticulous attention to detail is essential.
Our proprietary software will assist you in tracking client interactions, potential lenders, and the status of their loan applications.
We promote a collaborative team environment across our nationwide offices, so the ability to work well with others is crucial.
Weekend availability is required on a rotating schedule, meaning you should be prepared to work either Saturday or Sunday.
As our organization continues to grow, we are eager to identify new leaders from within. Many of our management personnel began their careers as Customer Support Specialists, and we are committed to investing in the right candidates for their professional growth.
Our work schedule consists of four 10-hour days each week, allowing for three consecutive days off.
Qualifications- Outstanding written and verbal communication skills
- Prior experience in a professional office setting
- Strong computer proficiency - adept at managing multiple applications on dual screens
- Ability to multitask - capable of entering data while conversing with clients
- High School Diploma or equivalent
- Capacity to thrive in a fast-paced work environment
- Fluent in Spanish
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