Customer Engagement Associate
2 weeks ago
Compensation:
$20.35 per hour / $41,005.25 annually
At ZipRecruiter, we believe in fostering growth and innovation. If you are someone who enjoys resolving issues and assisting others, you may find a rewarding career with us.
We are seeking dedicated Customer Service Professionals to join our team. This position is ideal for individuals who are committed to delivering exceptional service to our clients.Your Role:
As the primary point of contact for our clients, you will:
- Address inquiries regarding billing
- Implement policy modifications
- Offer tailored recommendations
Join us in providing personalized support that highlights the advantages of our services.
Key Qualifications:
- Proven experience in delivering superior customer service, demonstrating expertise and building trust
- Strong communication skills with an emphasis on active listening and empathy
- Ability to thrive in a dynamic, high-volume call center environment
- Eagerness to acquire new skills and adapt to changes swiftly
- Openness to constructive feedback for personal and professional growth
- Proficient in computer usage and multitasking
- Minimum educational requirement: high school diploma or equivalent
What We Offer:
As a valued Associate, you will benefit from our comprehensive Total Rewards Program, which includes:
- Premier Medical, Dental, and Vision Insurance with immediate coverage
- Paid Time Off, Sick Leave, and Family Leave
- 401(k) Retirement Plan
- Tuition Reimbursement Programs
- Paid Training and Licensing Opportunities
*Benefits may vary based on location and eligibility requirements.
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